This FAQ & Troubleshooting Guide covers the most common questions and installation issues for the Wall Mount for Dual-Lens & MVF Turret Cameras (MT302). Use it to confirm product compatibility, installation requirements, included hardware, load capacity, pendant cap requirements, mounting surface requirements, product dimensions, and common setup issues when using the wall mount bracket with compatible Lorex Dual-Lens and MVF turret cameras.
Available SKUs:
- Black Wall Mount: MT302P-LDB-AB1
- White Wall Mount: MT302P-LDW-AB1
- Black Wall Mount Kit: MT3012P-TLB-AB1
- White Wall Mount Kit: MT3012P-TLW-AB1
Need more details? Refer to the wall mount bracket’s Quick Start Guide, Specification Sheet, and the documentation for your compatible Lorex camera and pendant cap.
TABLE OF CONTENTS
- Quick Fix Checklist (Start Here)
-
Troubleshooting
- Wall mount does not fit the pendant cap
- Mounting holes do not line up
- Wall mount feels loose after installation
- Pendant cap or camera feels loose
- Camera or accessories feel too heavy for the mount
- Installation surface is uneven or not secure
- Rust, corrosion, or wear is visible
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Frequently Asked Questions (FAQ)
- What is the wall mount used for?
- What are the wall mount SKUs?
- Which cameras is this wall mount compatible with?
- How do I check compatibility?
- Does the camera attach directly to the wall mount?
- Is a pendant cap required?
- How do I install the wall mount?
- What is the maximum load capacity?
- What is the wall mount made of?
- What colors are available?
- What are the product dimensions and weight?
- What comes in the box?
- What is the mounting template used for?
- Is the wall mount available as part of a kit?
- Can I install the wall mount outdoors?
- Where should I install the wall mount?
- Can this wall mount be used with other mounting accessories?
- Do I need professional installation?
- Helpful Tips
Quick Fix Checklist (Start Here)
- Compatibility: Confirm that the wall mount, pendant cap, and camera are compatible at lorex.com/compatibility.
- Pendant cap: A corresponding compatible pendant cap is required between the wall mount and compatible camera.
- Load capacity: The total installed weight must not exceed 6.61 lb / 3 kg.
- Surface strength: Confirm that the wall surface can support the total weight of the wall mount, pendant cap, camera, cabling, and accessories.
- Hardware: Check that the wall mount bracket, mounting template, wall anchors, Allen wrench, cable clip, and M4 × 4 mm set screw are available before installation.
- Fit: Do not force the pendant cap or other accessory into the wall mount. If the mounting points or threaded connection do not align correctly, confirm compatibility before continuing.
- Cable routing: Plan cable routing before drilling or fastening the wall mount to the surface.
- Environment: Inspect the installation location for moisture, salt air, chemical exposure, vibration, corrosion, or other conditions that may affect long-term mounting strength.
- Final check: After installation, confirm that the wall mount, pendant cap, camera, and all fasteners are secure.
Wall mount does not fit the pendant cap
- Confirm that you are using the correct Wall Mount for Dual-Lens & MVF Turret Cameras (MT302).
- Check compatibility at lorex.com/compatibility before installation.
- Confirm that the pendant cap is the corresponding compatible accessory for the wall mount.
- Make sure the wall mount and pendant cap are aligned correctly before connecting them.
- Do not force, cross-thread, drill, bend, or modify either mounting component.
- If the components do not fit together correctly, stop installation and confirm the correct accessory combination.
Mounting holes do not line up
- Use the included mounting template to mark the mounting location before drilling.
- Make sure the template and wall mount bracket are positioned in the correct orientation.
- Confirm that the mounting surface is flat enough for the bracket to sit securely against the wall.
- Loosely position the mounting fasteners first, then tighten them evenly after alignment is confirmed.
- Do not enlarge, drill additional holes into, or modify the wall mount bracket.
- If the bracket cannot be aligned securely, stop installation and choose a more suitable mounting location.
Wall mount feels loose after installation
- Confirm that all mounting fasteners are securely tightened.
- Check that suitable anchors or fasteners are being used for the mounting surface.
- Make sure the mounting surface is structurally sound and can support the installed equipment.
- Do not install the wall mount on weak, cracked, damaged, loose, or unstable surfaces.
- Inspect the wall mount bracket and hardware for bending, cracking, corrosion, or other damage.
- Remove the camera and mounting accessories and reinstall the bracket if movement remains after tightening.
Pendant cap or camera feels loose
- Confirm that the pendant cap is the correct compatible accessory for the wall mount.
- Make sure the pendant cap is fully seated in the wall mount connection.
- Check that the included set screw and any required mounting hardware are correctly installed and tightened.
- Confirm that the camera is securely attached to the pendant cap.
- Inspect the connection points and hardware for damage or deformation.
- Do not continue using the installation if the pendant cap or camera remains loose.
Camera or accessories feel too heavy for the mount
- The wall mount supports a maximum load of 6.61 lb / 3 kg.
- Confirm the combined installed weight of the camera and any attached accessories.
- Do not exceed the maximum load capacity.
- Make sure the wall surface and mounting fasteners can support the total installed weight.
- If the mounting assembly feels unstable, remove the camera immediately and verify compatibility, surface strength, and fastener installation.
Installation surface is uneven or not secure
- Install the wall mount only on a structurally sound surface that can support the total installed weight.
- Avoid loose siding, damaged masonry, thin unsupported panels, cracked surfaces, or other materials that may shift or weaken over time.
- Use anchors and fasteners appropriate for the surface material.
- The wall mount should sit securely against the mounting surface without rocking or excessive gaps.
- If the wall is not structurally sound, choose another installation location.
- For commercial installations, consult a qualified installer if surface strength is uncertain.
Rust, corrosion, or wear is visible
- Inspect the wall mount and hardware regularly, especially in harsh environments.
- Installations near salt water, chemical plants, industrial areas, or high-humidity environments may require more frequent inspection.
- Check for loose fasteners, corrosion, cracking, deformation, or other signs of wear.
- Replace the wall mount or affected hardware if strength or stability appears compromised.
- Do not continue using the mounting system if the camera or accessories are no longer securely supported.
What is the wall mount used for?
The Wall Mount for Dual-Lens & MVF Turret Cameras (MT302) is used to create a wall-mounted installation for compatible Lorex Dual-Lens and MVF turret cameras.
When used with the corresponding pendant cap, the wall mount extends the camera away from the wall to provide a stable mounting position and greater installation flexibility.
What are the wall mount SKUs?
- Black Wall Mount: MT302P-LDB-AB1
- White Wall Mount: MT302P-LDW-AB1
The wall mount is also available as part of a complete wall mount kit:
- Black Wall Mount Kit: MT3012P-TLB-AB1
- White Wall Mount Kit: MT3012P-TLW-AB1
Which cameras is this wall mount compatible with?
The wall mount is compatible with select Lorex X Series Dual-Lens and MVF turret cameras when used with the appropriate pendant cap.
Because compatibility may expand or vary by camera model and accessory combination, always confirm the complete mounting path at lorex.com/compatibility before installation.
How do I check compatibility?
For the most up-to-date compatibility information, visit lorex.com/compatibility.
Does the camera attach directly to the wall mount?
No. The wall mount bracket is designed to be used with a corresponding compatible pendant cap.
The pendant cap provides the mounting interface between the compatible camera and the wall mount bracket.
Is a pendant cap required?
Yes. A corresponding compatible pendant cap is required for the intended wall-mounted camera installation.
- Black Pendant Cap: MT301P-TDB-AB1
- White Pendant Cap: MT301P-TDW-AB1
Confirm the correct wall mount and pendant cap combination at lorex.com/compatibility before installation.
How do I install the wall mount?
Refer to the installation diagram in the product documentation for the recommended installation steps.
Use the included mounting template to mark the installation location, secure the wall mount to a structurally sound surface using appropriate fasteners, route the required cabling, then install the compatible pendant cap and camera.
What is the maximum load capacity?
The maximum load capacity is 6.61 lb / 3 kg.
The total weight of the installed camera and accessories must not exceed this limit. The mounting surface and fasteners must also be suitable for the total installed weight.
What is the wall mount made of?
The wall mount bracket is made of aluminum alloy.
What colors are available?
- Black: MT302P-LDB-AB1
- White: MT302P-LDW-AB1
What are the product dimensions and weight?
- Product dimensions: 5.55 × 4.57 × 4.57 in (141 × 116.2 × 116.2 mm)
- Product weight: 0.55 lb / 0.25 kg
- Operating humidity: ≤ 90% RH
What comes in the box?
- 1 × Wall Mount Bracket
- 1 × Mounting Template
- 4 × Wall Anchors
- 1 × Allen Wrench
- 1 × Cable Clip
- 1 × M4 × 4 mm Set Screw
What is the mounting template used for?
The included mounting template helps position and mark the required mounting points on the wall before drilling.
Confirm the bracket orientation and installation location before drilling any holes.
Is the wall mount available as part of a kit?
Yes. The wall mount is available individually or as part of a complete wall mount kit containing the corresponding wall mount bracket and pendant cap.
- Black Wall Mount Kit: MT3012P-TLB-AB1
- White Wall Mount Kit: MT3012P-TLW-AB1
Confirm the correct color and accessory combination before ordering or installation.
Can I install the wall mount outdoors?
The wall mount is designed for use with compatible security camera mounting installations when installed correctly with the required Lorex mounting accessories.
For outdoor, coastal, industrial, chemical, high-humidity, or corrosive environments, inspect the wall mount, pendant cap, and hardware regularly for corrosion, loosening, wear, or damage.
Where should I install the wall mount?
- Choose a structurally sound wall surface that can support the total installed weight.
- Position the wall mount so the camera can cover the intended viewing area.
- Plan cable routing before drilling or fastening the wall mount.
- Avoid locations where the bracket or camera may be struck, loosened, or exposed to excessive vibration.
- Make sure there is enough clearance to install the pendant cap, camera, and required cabling.
- For outdoor installations, choose a sheltered location where possible to help protect the camera, cables, and mounting hardware.
Can this wall mount be used with other mounting accessories?
The wall mount may be used as part of a compatible Lorex accessory mounting path depending on the camera and installation type.
Confirm the full accessory combination at lorex.com/compatibility before installation.
Do I need professional installation?
Professional installation is recommended if you are unsure whether the mounting surface can support the total installed weight, if special fasteners are required, or if the installation is in a commercial, industrial, high-traffic, or hard-to-reach location.
Helpful Tips
- Confirm compatibility before drilling mounting holes or installing hardware.
- Confirm that the wall mount and pendant cap are the correct compatible combination.
- Use the included mounting template to help position mounting holes accurately.
- Plan cable routing before securing the wall mount.
- Check the total installed weight before installation.
- Do not exceed the maximum load capacity of 6.61 lb / 3 kg.
- Use fasteners appropriate for the wall material and total installed weight.
- Do not drill additional holes, bend, or modify the wall mount bracket.
- After installation, gently check that the wall mount, pendant cap, and camera are secure.
- Inspect the installation periodically, especially in outdoor, coastal, high-humidity, industrial, or corrosive environments.