How to Subscribe to Lorex Connect Cloud+

Lorex Connect Cloud+ adds secure cloud video storage to your Lorex Connect smart home devices. With a subscription, your recordings are backed up to the cloud so you can view them from anywhere, even if your camera goes offline or its SD card is removed.

This guide walks you through subscribing through the Lorex Connect app or the Lorex Cloud web portal at cloud.lorex.com.

TABLE OF CONTENTS

• Before you start
• Option 1 - Subscribe in the Lorex Connect app
• Option 2 - Subscribe through the web portal
• Confirm your camera is connected to the cloud
• View your cloud recordings
• Manage your subscription
• Additional references

Before you start

Compatible devices. Lorex Connect Cloud+ works with smart home cameras that pair with the Lorex Connect app. Recorders and the wired cameras connected to them are not supported yet and are coming soon.

Your account. The web portal uses the same email and password as your Lorex Connect app account. The devices you've added in the app appear automatically in the portal.

What gets recorded. Lorex Connect Cloud+ saves smart motion events to the cloud; it does not record continuous 24/7 footage. When your camera detects smart motion, that event clip is backed up to the cloud.

Recording resolution. Cloud recording is supported up to 2K. If your camera records in 4K, it uses its substream for cloud backup, so cloud footage is stored at up to 2K. 4K video is not stored in the cloud.

Availability and currency. Lorex Connect Cloud+ subscriptions are available in Canada and the United States. For subscriptions purchased in the Lorex Connect app, the currency displayed is determined by the country or region associated with your Apple ID or Google Account, not the country or region of your Lorex account. For example, an Apple ID or Google Account set to Canada displays pricing in CAD, while one set to the United States displays pricing in USD.

Option 1 - Subscribe in the Lorex Connect app

You can purchase a Lorex Connect Cloud+ subscription directly from the Lorex Connect app.

1. Open the Lorex Connect app and tap Settings.
2. Tap the Lorex Connect Cloud+ banner at the top of the screen or tap Get Cloud Storage.

3. On the subscription screen, choose either Single Camera or Multi Camera, then select a Monthly or Yearly subscription.

• Single-Camera Plan: Covers one camera.
• Multi-Camera Plan: Covers up to 10 cameras at one location within one region.

The currency shown in the app is based on the country or region associated with your Apple ID or Google Account.

4. Tap Subscribe.
5. Complete the purchase using the payment confirmation screen provided by Apple or Google.

6. After the purchase is completed, select the compatible device(s) or channel(s) you want to attach to your cloud subscription.

Only compatible devices are shown. For devices with more than one camera channel or lens, each supported channel can be selected individually. For example, a dual-lens device such as the IC501 may display 1 and 2 so you can select both channels.

7. Tap Confirm to finish attaching the selected devices or channels to the subscription.

Once your subscription is active, Get Cloud Storage in Settings changes to Manage Cloud Storage. You'll also receive a purchase confirmation from Apple or Google for the account used to complete the subscription.

Option 2 - Subscribe through the web portal

Step 1: Sign in to the web portal

1. Open a web browser and go to cloud.lorex.com.
2. Select the same region you used when you signed up in the Lorex Connect app.
3. Enter the email and password for your Lorex Connect app account.
4. Select Sign In.

Forgot your password? Select Forgot my password, then Recover password. Enter your email and select Reset Password. Enter the verification code sent to your email and set a new password.

Step 2: Start a subscription

Once you're signed in, you'll land on your dashboard.

From the Get Started panel, select Create Subscription. This opens the 3-step subscription flow.

Step 2a: Select your devices

1. Check the box on each device you want to include (for example, Front door and Backyard), or Select All Devices.
2. Confirm the device count shown ("2 devices selected").
3. Select Continue to Plans.

Step 2b: Choose a plan

Use the Monthly and Yearly tabs to compare options, then pick the plan that fits how many cameras you're covering.

• Single-Camera Plan: Covers one camera.
• Multi-Camera Plan: Covers up to 10 cameras at one location within one region.

Every plan includes:

• Smart motion events saved to the cloud (not continuous 24/7 recording)
• Access to footage even when your camera is offline
• Timeline thumbnails for up to 60 days
• Rich notifications with thumbnails
• Up to 2K cloud recording resolution
• Shared users can access cloud recordings

For current pricing, retention periods, and the full plan comparison, see the Lorex Connect Cloud+ page.

Select Select Plan on the plan you want.

Step 2c: Review & checkout

1. Confirm your Selected Plan and Selected Devices.
2. Select Proceed to Checkout. Checkout opens in a new window. (If it doesn't open automatically, select the button again.)
3. In the secure checkout, confirm your email, enter your payment method and billing address, then select Complete Order.

You'll see an order confirmation and receive a confirmation email. Your subscription activates right away and renews automatically each billing period.

Confirm your camera is connected to the cloud

After your subscription is active, open the Lorex Connect app and look at each connected camera's image. A cloud icon on the image confirms that the camera is connected to the cloud.

View your cloud recordings

Lorex Connect Cloud+ saves smart motion events, so your cloud recordings are the event clips captured when your camera detects motion. To view them in the Lorex Connect app:

1. Open the Lorex Connect app and sign in to your account.
2. On the Home screen, tap the device whose cloud recordings you want to view.

   

3. From the device's Live View, tap the Playback button.

   

4. Tap the camera's playback image so the video controls appear.

   

5. Tap the cloud icon to switch to the cloud recording.

For more on live view and playback, see Lorex Connect App – Live View & Playback .

Manage your subscription

How you manage your Lorex Connect Cloud+ subscription depends on where you purchased it.

Manage an in-app subscription

If you subscribed through the Lorex Connect app, open the app and go to Settings, then tap Manage Cloud Storage.

From Manage Cloud Storage, you can:

• Add or remove devices or channels attached to your cloud subscription.
• Select Cancel this subscription to cancel your subscription.

Manage a web portal subscription

To make changes, go to the web portal at cloud.lorex.com, My Subscriptions and open the subscription you want to manage. From there you can:

Add or remove devices

Select Manage Connected Devices to choose which cameras use the subscription. Check or uncheck devices, then select Save Changes.

Move a device to a different subscription

A camera can only belong to one subscription at a time. To move it:

1. Open the subscription it's currently on and remove the device under Manage Connected Devices.
2. Open the other subscription and add the device there.

Update billing information

Go to the web portal at cloud.lorex.com. Open the subscription under My Subscriptions, then select Manage Billing Information to update your payment details.

Cancel a subscription

Subscriptions renew automatically. To cancel, go to the web portal at cloud.lorex.com, open the subscription under My Subscriptions, select Manage Billing Information, and follow the cancellation steps. Cancel at least 24 hours before your renewal date to avoid the next charge. After you cancel, you keep access to your cloud recordings until the end of the current billing period. Download anything you want to keep before then.

Additional references

• Refer to the article Lorex Connect Cloud+ FAQs & Troubleshooting.
• Review plan terms in the Lorex Subscription Policy.