X Series NVR: Connect Your Recorder to the Lorex Connect App

Connect your X Series NVR to the Lorex Connect App to access and manage your security system from your mobile device.

For the easiest setup, keep your mobile device near the recorder and connect both devices to the same local network during onboarding. If your mobile device and recorder are connected to different networks, you can still add the recorder using the QR code displayed on the recorder.

TABLE OF CONTENTS

• Before You Start
• Step 1 - Download and Open Lorex Connect
• Step 2 - Add Your X Series NVR
• Step 3 -If Your Phone and Recorder Are on Different Networks
• Step 4- Complete Setup
• If You Cannot Connect Your Recorder

Before You Start

Before adding your recorder to the Lorex Connect App, make sure:

• Your X Series NVR is powered on.
• The recorder is connected to your router or network.
• Your mobile device has an active Internet connection.
• The latest version of the Lorex Connect App is installed on your mobile device.
• Bluetooth is enabled on your mobile device and the Lorex Connect App has permission to use Bluetooth.
• You have a Lorex Connect account or can log in to an existing account.

Step 1 - Download and Open Lorex Connect

1. Download the Lorex Connect App from the Apple App Store or Google Play Store.
2. Open the app, then tap Create an account or Log in.

• Create an account: 
  • Tap Create an account. 
  • Enter your name, country, email address, and password. 
  • Review and accept the Terms of Service and Privacy Policy. 
  • Tap Create account. 
  • Check your email for a 6-digit code and enter it in the app to confirm your email. 
• Log in: 
  • Tap Log in. 
  • Enter your email address, password, and country.
  • Tap Log in to access your account.
  • For your first login, check your email for a 6-digit code and enter it in the app.

Step 2 - Add Your X Series NVR

1. From the Home screen in the Lorex Connect App, tap Add device or .
2. Select Recorder.
   
3. The app will search for your recorder. When your recorder appears, select it, then continue to Step 4 - Complete Setup.

If Your Phone and Recorder Are on the Same Network

When your mobile device and X Series NVR are connected to the same local network, the Lorex Connect App can discover the recorder through Bluetooth.

Select your recorder when it appears and follow the in-app instructions to complete pairing.

Step 3 - If Your Phone and Recorder Are on Different Networks

If your mobile device and recorder are connected to different networks, the app may display No devices found. In this situation, use the alternate setup option to scan the QR code displayed on the recorder.

1. On the No devices found screen in the Lorex Connect App, tap My recorder is on a different network than my Lorex Connect app.
2. On the X Series NVR, go to:
   Main Menu > Settings > System > Lorex Connect App.
   
3. A QR code will appear on the recorder screen.
4. In the Lorex Connect App, use the QR code scanner to scan the code displayed on the recorder.
5. Follow the remaining instructions in the app to pair the recorder.

Step 4 - Complete Setup

After the recorder is successfully paired:

1. Enter a name for your recorder or security system.
2. Tap Continue.
3. Follow any remaining instructions in the app to finish setup.

Your X Series NVR will now appear on the Home screen in the Lorex Connect App.

If You Cannot Connect Your Recorder

If your X Series NVR does not appear in the Lorex Connect App or pairing is unsuccessful, check the following:

• Confirm which network each device is using: Check whether your mobile device and recorder are connected to the same local network. If they are on different networks, use the My recorder is on a different network than my Lorex Connect app option and scan the QR code displayed on the recorder.
• Check Bluetooth: If your mobile device and recorder are on the same network, make sure Bluetooth is enabled on your phone and that the Lorex Connect App has permission to use Bluetooth.
• Stay near the recorder during setup: Keep your mobile device near the X Series NVR while using the standard discovery process.
• Temporarily disable your VPN: If a VPN is running on your mobile device, disable it while adding the recorder and try again.
• Update the app: Make sure you are using the latest available version of the Lorex Connect App.
• Check the QR code: When using the different-network setup method, make sure the complete QR code displayed on the recorder is visible inside the scanning area in the app. Avoid glare or reflections on the monitor.

Verify the Recorder's Network Connection

If you need to confirm that the recorder itself is connected to the network, open Network Information on the recorder.

To open Network Information:

1. From Live View, hover over the Navigation Bar and click Information > Network.

Or:

1. Right-click twice to open the Main Menu > Settings > System > Information > Network.

Check the Status field. A status of Online indicates that the recorder's network connection is active.