Subscription Policy

Some Products allow you to enter into a recurring subscription, offered on both monthly and annual basis (each, a "Subscription Period”). These subscriptions come with a recurring fee (the “Fee”), which you will find at the time of your subscription enrollment. By signing up, you acknowledge that your subscription will continue until you cancel it. The Fee will be charged at the beginning of each Subscription Period and subsequently at the start of each successive Subscription Period until you take action to cancel your subscription.

By enrolling, you grant Lorex the authority to automatically charge the Fee (along with all applicable taxes) using your chosen payment method, whether it is a credit card, bank account debit, or another method you have specified to us in writing. This charge occurs at the commencement of each Subscription Period, until you take action to cancel your subscription. To prevent being billed for the next Subscription Period, you must cancel your subscription in accordance with the “Cancellation” section at least twenty-four (24) hours prior to the conclusion of the current Subscription Period.

Failure to cancel at least twenty-four (24) hours before the current Subscription Period ends will result in charges for the subsequent Subscription Period, unless otherwise specified or agreed to by Lorex in writing. For example, if your monthly subscription begins on January 1, you must cancel by January 30 to avoid being charged for the Subscription Period starting on February 1. In case of a Fee adjustment, Lorex will notify you at least 30 days in advance of the upcoming Subscription Period. If you does not agree with the Fee adjustment, you must cancel your subscription twenty-four (24) hours before the current Subscription Period ends.

Failure to cancel at least twenty-four (24) hours before the current Subscription Period ends will result in charges for the subsequent Subscription Period, unless otherwise specified or agreed to by Lorex in writing. For example, if your monthly subscription begins on January 1, you must cancel by January 30 to avoid being charged for the Subscription Period starting on February 1. In case of a Fee adjustment, Lorex will notify you at least 30 days in advance of the upcoming Subscription Period. If you does not agree with the Fee adjustment, you must cancel your subscription twenty-four (24) hours before the current Subscription Period ends.

You have the option to edit or cancel your subscription at any time by visiting http://cloud.lorex.com. If you do not cancel at least twenty-four (24) hours before the end of the current Subscription Period, you will be charged for another Subscription Period.

After canceling, you will continue to have access to the Lorex Cloud Storage recordings until your subscription period concludes. Please download the recordings and other content in the Lorex Cloud Storage before the conclusion of your subscription period. Once this period ends, your access to Lorex Cloud Storage recordings will cease and you will no longer have access to recordings and other content on the Lorex Cloud Storage.

4.1 Device Returns In the event that you decide to return a device associated with your subscription, please be aware that the subscription will not be automatically canceled upon return of the device. It is your responsibility to manually cancel the subscription separately from the device return process.

4.2 Subscription Removal Process If you are returning a device and wish to terminate the associated subscription, you must take the following steps:

To cancel a subscription, kindly visit our cloud portal at cloud.lorex.com, select "Manage Subscription" for the relevant plan, and follow the steps to cancel the subscription.

4.3 Disclaimer Please note that returning a device alone does not automatically cancel your subscription. Failure to manually cancel the subscription, as outlined in section 4.2, may result in continued billing for the subscription fee (along with any applicable taxes) even if the device has been returned.

It is the user's responsibility to ensure the proper cancellation of the subscription in addition to returning the device. We recommend that you carefully follow the outlined procedures to avoid any unintended charges associated with the subscription.

We advise you to contact our customer support team if you encounter any challenges during the subscription removal process or if you have further inquiries regarding device returns and subscription cancellations.