The following article provides some troubleshooting tips for setting up your 4K IP PoE Turret Bullet Security Camera.

For additional support, check out the FAQs.

TABLE OF CONTENTS

• Need to Update Camera’s Firmware
• Camera Not Detected / Offline in the App
• Camera Keeps Disconnecting or Rebooting
• How to Reset the Camera
• Motion Detection Not Working
• Cannot Access Footage Remotely
• No Picture or Signal
• Picture Too Bright
• Picture Too Dark
• Night Vision Not Working
• Picture Not Clear
• Bright Spot at Night
• Camera Displays Color in Low Light
• No Audio
• Low Frame Rate (FPS)

Need to Update Camera’s Firmware

• Firmware updates for your Lorex IP camera must be provided directly by Lorex Technical Support for security reasons. Here’s how to update once you receive the firmware file:

1. Contact Lorex Support: Visit www.lorex.com/pages/contact to request the latest firmware for your specific camera model.
2. Insert Firmware File into NVR: Save the firmware file provided by support onto a USB drive. Plug the USB drive into your NVR’s USB port.
3. Update from the Camera Registration Page: On your NVR, go to Main Menu > Camera > Device Registration. Select the camera(s) you want to update. Choose the Update Firmware option and follow the on-screen instructions.

Camera Not Detected / Offline in the App

• Make sure your NVR is connected to the internet using an Ethernet cable.
• Ensure Recorder is Added to Your Lorex App:
  • Open the Lorex App.
  • Tap + (Add Device) and scan your NVR’s Device ID QR code.
• Port Forwarding or Firewall Blockage: If you’re accessing remotely and it’s not working, check your router’s firewall or enable UPnP in the router settings.
• Update NVR Firmware: An outdated recorder firmware can affect connectivity.

Camera Keeps Disconnecting or Rebooting

• Ensure the PoE port or power adapter provides stable voltage (12V DC regulated).
• Check the cable length and quality: 
  • Avoid exceeding the standard 100m cable limit (unless using ePoE).
  • Try a different, shorter Ethernet cable.
• Ensure the camera isn’t installed in an area with extreme temperatures (Operating Range: –40°C to +60°C / –40°F to +140°F).
• Use the reset button on the camera for 10 seconds to reboot to factory settings.

How to Reset the Camera

• Make sure the camera is plugged into the NVR (via PoE) or a 12V DC power adapter during the reset process. Do not unplug the camera while resetting.
• Find the reset button compartment on the underside of the camera. Use a screwdriver to open the panel for the MicroSD slot and Reset button.
• Press and hold the Reset Button for 10 seconds. The camera will reboot and restore to factory default settings.

Motion Detection Not Working

• Enable Smart Motion Detection:
  • Go to Main Menu > Events > Smart Motion Plus or Person/Vehicle Detection.
• Draw Detection Zones: Make sure zones are set correctly to cover the area of interest.
• Check Notification Settings: Verify alerts are turned on in both the NVR and app.
• Avoid Obstructions: Trees, reflections, and weather elements can reduce motion detection accuracy.

Cannot Access Footage Remotely

• Ensure you're logged into the same Lorex account that’s linked to the NVR.
• If the NVR shows as offline in the app, power cycle the NVR and check network status.
• The app needs storage and network permissions enabled on your phone.

No Picture or Signal

• Make sure your camera is connected to a compatible Lorex NVR that supports 4K input. Check the Compatibility Chart.
• The camera may take up to 1 minute to fully power on. Wait at least 2 minutes before troubleshooting.
• Check connections:
  • If using PoE, ensure the PoE/Ethernet cable is connected directly to the NVR or PoE switch.
  • If not using PoE, use a 12V DC regulated power adapter (not included).
  • If the camera is on your LAN, search for it using the NVR’s device search. Refer to your NVR’s manual for detailed instructions.
• Confirm your NVR is properly connected to your TV or monitor.
• There might be a problem with your extension cable. Test with another known-working PoE cable.

Picture Too Bright

• Avoid aiming the camera directly at light sources like the sun or street lights.
• Slide the sunshade forward to reduce glare.
• Consider relocating the camera.
• Adjust brightness/contrast settings in the NVR. Refer to your NVR’s manual for detailed instructions on image settings.

Picture Too Dark

• Ensure the camera is getting enough light during daytime.
• Slide the sunshade backward to allow more light in.
• Adjust brightness/contrast settings in the NVR. Refer to your NVR’s manual for detailed instructions on image settings.

Night Vision Not Working

• Night vision turns on automatically when it gets dark.
• If it's still in color, the environment may be too bright for night mode to activate.

Picture Not Clear

• Always remove the vinyl protective film from the lens.
• Clean the camera lens with a soft, dry cloth. Remove dust, dirt, spiderwebs, or water spots.
• Check that your Ethernet or PoE cable length is within limits (≤100m standard, ≤600m with ePoE).

Bright Spot at Night

• Night vision can reflect off windows or glass.
• To fix this, avoid mounting the camera behind a window. Move it outdoors or angle it differently.

Camera Displays Color in Low Light

• This camera uses an ultra-sensitive image sensor that allows it to stay in color mode even in low-light conditions.
• If you prefer black & white night vision:
  • On your NVR, go to Main Menu > Device > Image Settings.
  • Manually switch the camera to black & white mode.
    For detailed instructions, refer to your NVR’s user manual.

No Audio

• Audio is only supported on specific Lorex NVRs. Check the Compatibility Chart.
• This camera does not have a speaker and requires external audio devices (e.g., powered microphone/speaker).
• Ensure the NVR volume is on, and your viewing device audio is turned up.
• See: N883 & N884 Series: Audio Setup Guide.

Low Frame Rate (FPS)

• To get 30 FPS, your recorder must support this frame rate. Check its specs.
• Disable Smart Motion Detection in the NVR settings to unlock full frame rate.