This FAQ & Troubleshooting Guide covers the most common questions and installation issues for the Wall Mount for Fixed Cameras (MT301). Use it to confirm product compatibility, installation requirements, included hardware, load capacity, mounting surface requirements, and common setup issues when using the wall mount bracket with compatible Lorex cameras and mounting accessories.
Need more details? Refer to the wall mount bracket’s Quick Start Guide, Specification Sheet, and the documentation for your compatible Lorex camera or mounting accessory.
TABLE OF CONTENTS
- Quick Fix Checklist (Start Here)
-
Troubleshooting
- Wall mount bracket does not fit the camera or accessory
- Mounting holes do not line up
- Wall mount bracket feels loose after installation
- Camera or accessory feels too heavy for the mount
- Installation surface is uneven or not secure
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Frequently Asked Questions (FAQ)
- What is the MT301 used for?
- Which cameras is this wall mount bracket compatible with?
- How do I check compatibility?
- Does the wall mount bracket attach directly to the camera?
- How do I install the wall mount bracket?
- What is the maximum load capacity?
- What is the wall mount bracket made of?
- What color is the wall mount bracket?
- What are the product dimensions and weight?
- What comes in the box?
- Can I install the wall mount bracket outdoors?
- Where should I install the wall mount bracket?
- Do I need professional installation?
- Helpful Tips
Quick Fix Checklist (Start Here)
- Compatibility: Confirm that the wall mount bracket is compatible with your Lorex camera at lorex.com/compatibility.
- Load capacity: The total installed weight must not exceed 4.41 lb / 2 kg.
- Surface strength: Confirm that the wall surface can support the total weight of the mount, camera, and accessories.
- Hardware: Check that all included screws, anchors, crosshead screws, and the Allen key are available before installation.
- Fit: Do not force the camera or accessory onto the wall mount bracket. If the mounting holes do not line up, confirm compatibility before continuing.
- Environment: Inspect the installation location for moisture, chemical exposure, salt air, vibration, or other conditions that may affect long-term mounting strength.
- Final check: After installation, confirm that all fasteners are tightened and the mounted camera is secure.
Wall mount bracket does not fit the camera or accessory
- Confirm that you are using the correct product: Wall Mount for Fixed Cameras (MT301).
- Check compatibility at lorex.com/compatibility before installation.
- Make sure the camera is listed as compatible with the wall mount bracket.
- Do not drill, modify, or force the bracket to fit an incompatible camera or accessory.
Mounting holes do not line up
- Make sure the wall mount bracket is positioned in the correct orientation before securing it to the surface.
- Confirm that the correct compatible camera or mounting accessory is being attached to the wall mount bracket.
- Check that the mounting surface is flat enough for the bracket to sit securely against the wall.
- Loosely position all screws first, then tighten them evenly after alignment is confirmed.
- If the holes still do not align, stop installation and recheck product compatibility.
Wall mount bracket feels loose after installation
- Confirm that all fasteners are fully tightened.
- Check that the included anchors or appropriate fasteners are installed where required.
- Make sure the mounting surface is strong enough to support the installed equipment.
- If installing into masonry, brick, concrete, or another hard surface, use fasteners appropriate for the surface type.
- Do not install the wall mount bracket on weak, damaged, or unstable surfaces.
- Remove the camera and reinstall the wall mount bracket if movement remains after tightening.
Camera or accessory feels too heavy for the mount
- The wall mount bracket supports a maximum load of 4.41 lb / 2 kg.
- Confirm the combined weight of the camera, cabling, and any other attached accessory.
- Do not exceed the maximum load capacity.
- Make sure the wall surface can support the total installed weight.
- If the installed product feels unstable, remove it immediately and verify compatibility, surface strength, and fastener installation.
Installation surface is uneven or not secure
- Install the wall mount bracket only on a stable surface that can support the total installed weight.
- Avoid installing on loose siding, damaged masonry, thin panels, or other surfaces that may shift or weaken over time.
- Use fasteners suitable for the surface material.
- If the wall is uneven, cracked, or not structurally sound, choose another installation location.
- For commercial installations, consult a qualified installer if surface strength is uncertain.
What is the MT301 used for?
The Wall Mount for Fixed Cameras (MT301) is used to install compatible Lorex security cameras on a wall surface.
It helps provide a secure mounting position when a camera installation requires wall placement.
Which cameras is this wall mount bracket compatible with?
The Wall Mount for Fixed Cameras (MT301) is compatible with select Lorex cameras and mounting accessories.
Because compatibility may vary by camera model and accessory combination, always confirm the correct mounting path before installation at lorex.com/compatibility.
How do I check compatibility?
For the most up-to-date compatibility information, visit lorex.com/compatibility.
Does the wall mount bracket attach directly to the camera?
The wall mount bracket is used as part of a compatible camera mounting setup. Depending on the camera model, the camera may attach to the wall mount bracket using the included hardware.
Check the compatibility page before installation to confirm the correct accessory combination.
How do I install the wall mount bracket?
Refer to the installation diagram below for the recommended installation steps.
What is the maximum load capacity?
The maximum load capacity is 4.41 lb / 2 kg.
This means the total weight of the installed camera and accessories must not exceed 4.41 lb / 2 kg. The mounting surface must also be strong enough to support the total installed weight.
What is the wall mount bracket made of?
The wall mount bracket is made of aluminum alloy.
What color is the wall mount bracket?
The Wall Mount for Fixed Cameras (MT301) is white.
What are the product dimensions and weight?
- Product dimensions: 4.96 × 3.01 × 6.36 in (126 × 76.5 × 161.5 mm)
- Product weight: 1.08 lb / 0.49 kg
- Operating humidity: ≤ 90% RH
What comes in the box?
- 1 × Wall Mount Bracket
- 4 × Screws
- 4 × Anchors
- 4 × Crosshead Screws
- 1 × Allen Key
Can I install the wall mount bracket outdoors?
The wall mount bracket is intended for use with compatible outdoor security camera installations when installed correctly with compatible Lorex cameras and mounting accessories.
Make sure the installation surface, mounting hardware, camera, and accessories are suitable for the environment. Inspect the installation regularly in high-humidity, coastal, industrial, or corrosive environments.
Where should I install the wall mount bracket?
- Choose a structurally sound wall surface that can support the total installed weight.
- Position the wall mount bracket so the camera can cover the intended viewing area.
- Avoid locations where the bracket or camera may be struck, loosened, or exposed to excessive vibration.
- Plan cable routing before drilling or fastening the bracket.
- For outdoor installations, choose a sheltered location where possible to help protect the camera, cables, and mounting hardware.
Do I need professional installation?
Professional installation is recommended if you are unsure whether the mounting surface can support the total installed weight, if special fasteners are required, or if the installation is in a commercial, industrial, high-traffic, or hard-to-reach location.
Helpful Tips
- Confirm compatibility before opening the installation hardware or drilling mounting holes.
- Check the total installed weight of the camera and all attached accessories before installation.
- Do not exceed the maximum load capacity of 4.41 lb / 2 kg.
- Use the correct fasteners for the installation surface.
- Loosely align all screws first, then tighten evenly after the wall mount bracket is positioned correctly.
- After installation, gently check that the wall mount bracket and attached camera are secure.
- Inspect the mount periodically, especially in outdoor, coastal, high-humidity, or corrosive environments.
- Keep the Quick Start Guide and compatibility information available for future service or accessory changes.