Common Questions and Answers (23)

Accessories: Multiple power adapters

Frequently Asked QuestionsCommon Questions and Answers

When unpacking your DVR / NVR for the first time, multiple power adapters are included. Power adapters will vary depending on the system purchased. Adapters for the DVR / NVR:...

Smart Home FAQ

Frequently Asked QuestionsCommon Questions and Answers

Q: Which smart home platforms are supported by Lorex devices? A: Currently many of our new products feature smart home compatibility that support streaming devices such as AppleTV and Chromecast,...

How to locate your device model, serial number, or country of origin?

Frequently Asked QuestionsCommon Questions and Answers

All Lorex cameras and recorders have a model number, serial number and country of origin. Your device model or serial number are needed for specific product support, updating the correct...

Configuration: Mainstream vs substream

Frequently Asked QuestionsCommon Questions and Answers

Mainstream and substream are two different video streams used to view your camera footage. Mainstream: is the primary video feed. Mainstream provides the highest video quality, and is the stream...

The difference between a Mechanical and Electronic Chime

Frequently Asked QuestionsCommon Questions and Answers

This article explains the differences between mechanical and electronic chimes. Note: In order to connect your doorbell to your existing chimebox, you will need to install the Chimekit (included with...

Dome Cameras: Desiccant in the camera

Frequently Asked QuestionsCommon Questions and Answers

Do not remove the desiccant. Desiccant packs are included inside of dome cameras to absorb moisture that may seep into the camera over time, or during setup and use. Moisture...

Cables: BNC cable length

Frequently Asked QuestionsCommon Questions and Answers

BNC cables are used for connections from the camera to a DVR. BNC cables can be run up to 300ft (91m). We recommend using one solid line from the camera...

Easily Connect IP Cameras Over Existing Coaxial Cabling

Frequently Asked QuestionsCommon Questions and Answers

This article will walk you through the easy steps to connect Lorex's Coaxial to Ethernet Converter, a plug-and-play solution for connecting and powering IP cameras over existing legacy coaxial cabling....

Security Cameras: Understanding Field of View (FOV)

Frequently Asked QuestionsCommon Questions and Answers

Field of View (FOV) is the maximum observable area that is seen at any given moment through an optical device such as a camera lens. The coverage of the area...

Video Compression in a System with Network Cameras and NVRs

Frequently Asked QuestionsCommon Questions and Answers

In an Internet Protocol (IP) CCTV system, the camera captures raw footage for digitalization and compression, then sends it directly to the NVR for live view, recording, and playback. Video...