Sales Help: 1-888-425-6739
Business Inquiries: sales@lorex.com
Best Price Guarantee
You're about to leave Lorex.com to visit Lorex For Business — your destination for exclusive pricing, bulk discounts, and other partner benefits tailored for businesses like yours!
How to Reset Your Password
There are different processes to reset your password for different types of Lorex products or accounts.
Please select the type of password reset you need:
Before You Start: Requirements for Online Form Method
Make sure you have all of the following ready before using the Online Form (Method 2):
- A Lorex Account: Log in at the top of this page using your Lorex credentials.
- The Device ID of your NVR/DVR unit: You can find this on the device label or in system info.
- The Current Date on Your Recorder: This is used to generate the temporary password.
- HDMI Monitor + USB Mouse Connected to the Recorder: You'll need this to enter the temporary password directly.
- A Local Interface (Not the App or Web Portal): You’ll need to enter the temporary password directly on the recorder using the on-screen interface (GUI). Web and app access won’t work for this step.
Video Guides
Method 1: Via Lorex App
(For devices using the Lorex Home App)
Method 2: Via Online Form
(Works for ALL Lorex devices, regardless of app.)
Text Guides
1. Login into The Warrany Section of Your Lorex Account:
- Visit the Lorex Website.
- Navigate to "My Account."
2. Reset Device Password:
- Choose "Reset Device Password."
- Complete the required fields.
- Click “Submit.”
3. Use Your Temporary Password:
- After requesting a device password reset, you will get an email with a ticket number.
- A follow-up email will provide you with a temporary password and a link to guide you through changing your recorder's password.
How to Locate Your Recorder's System Information
To complete the temporary password request form on the website, please gather the following information:
System Date: Located in the top-right corner of the screen once the recorder is powered on.
Device ID: Located on the QR code sticker attached to the outside of your recorder.
Device Model: Located in the INFO section from the Quick Menu of your recorder (the device ID can also be found here).
Once you have the Device ID at hand, please take a picture of the Device Info screen and the sticker with the serial number found on the unit.
How to Reset Your IP Camera's Password
Note: For IP Cameras, resetting your password is simple — just press the reset button on your camera.
The button’s location varies by model, so please select your model below to find detailed instructions:
-
E842CDB, E842CDB
-
E893AB-E, E893DD-E
-
E894, 5, 6AB
-
E896DDB
-
E871AB
-
E910AB, E910DD
-
LNE45, LNB45, LND45
-
LNB9393, LNE9393
-
E851ADB
-
LNZ44, LNZ45, LNZ81
First ensure the camera is powered on then press and hold the reset button for 30–60 seconds.
First ensure the camera is powered on then press and hold the reset button for 30–60 seconds.
First ensure the camera is powered on then press and hold the reset button for 30–60 seconds.
First ensure the camera is powered on then press and hold the reset button for 30–60 seconds.
First ensure the camera is powered on then press and hold the reset button for 30–60 seconds.
First ensure the camera is powered on then press and hold the reset button for 30–60 seconds.
First ensure the camera is powered on then press and hold the reset button for 30–60 seconds.
First ensure the camera is powered on then press and hold the reset button for 30–60 seconds.
First ensure the camera is powered on then press and hold the reset button for 30–60 seconds.
First ensure the camera is powered on then press and hold the reset button for 30–60 seconds.
How to Reset Your Wi-Fi Camera's Password
Note: For Wi-Fi Cameras, resetting your password is simple — just press the reset button on your camera.
The button’s location varies by model, so please select your model below to find detailed instructions:
-
W881AAD-E
-
W261ASC-E, W461ASC-E
-
W261AQC-E, W462AQC-E
-
W891UAD-E
-
F461AQD-E
-
F861ASB-AA
-
W463AQD-E
-
W281AA, W282CA
Note: If you proceed with the reset process, you’ll have to reconnect the device to the Lorex app. Please save important videos before resetting your camera
Note: If you proceed with the reset process, you’ll have to reconnect the device to the Lorex app. Please save important videos before resetting your camera
Note: If you proceed with the reset process, you’ll have to reconnect the device to the Lorex app. Please save important videos before resetting your camera
Note: If you proceed with the reset process, you’ll have to reconnect the device to the Lorex app. Please save important videos before resetting your camera
Note: If you proceed with the reset process, you’ll have to reconnect the device to the Lorex app. Please save important videos before resetting your camera
Note: If you proceed with the reset process, you’ll have to reconnect the device to the Lorex app. Please save important videos before resetting your camera
Note: If you proceed with the reset process, you’ll have to reconnect the device to the Lorex app. Please save important videos before resetting your camera
Note: If you proceed with the reset process, you’ll have to reconnect the device to the Lorex app. Please save important videos before resetting your camera
Before You Start: Requirements for Online Form Method
Make sure you have all of the following ready before using the Online Form:
- A Lorex Account: Log in at the top of this page using your Lorex credentials.
- The Device ID of your NVR/DVR unit: You can find this on the device label or in system info.
- The Current Date on Your Recorder: This is used to generate the temporary password.
- HDMI Monitor + USB Mouse Connected to the Recorder: You'll need this to enter the temporary password directly.
- A Local Interface (Not the App or Web Portal): You’ll need to enter the temporary password directly on the recorder using the on-screen interface (GUI). Web and app access won’t work for this step.
Video Guide
Text Guide
1. Login into The Warrany Section of Your Lorex Account:
- Visit the Lorex Website.
- Navigate to "My Account."
2. Reset Device Password:
- Choose "Reset Device Password."
- Complete the required fields.
- Click “Submit.”
3. Use Your Temporary Password:
- After requesting a device password reset, you will get an email with a ticket number.
- A follow-up email will provide you with a temporary password and a link to guide you through changing your recorder's password.
How to Locate Your Recorder's System Information
To complete the temporary password request form on the website, please gather the following information:
System Date: Located in the bottom-right corner of the screen once the recorder is powered on.
Device Model: Located in the INFO section from the Quick Menu of your recorder (the device ID can also be found here).
Once you have the Device ID at hand, please take a picture of the Device Info screen and the sticker with the serial number found on the unit.
How to Reset Your Doorbell's Password
Note: For Doorbell Cameras, resetting your password is simple — just press the reset button on your camera using a push pin.
The button’s location varies by model, so please select your model below to find detailed instructions:
To restart or factory reset your doorbell:
- Remove it from the mount and locate the reset button at the back of the device.
- Press the reset button until you hear the chime reset sound.
- Set up your doorbell as a new device on the Lorex App.
To restart or factory reset your doorbell:
- Remove it from the mount and locate the reset button at the back of the device.
- Press the reset button until you hear the chime reset sound.
- Set up your doorbell as a new device on the Lorex App.
To restart or factory reset your doorbell:
- Remove it from the mount and locate the reset button at the back of the device.
- Press the reset button until you hear the chime reset sound.
- Set up your doorbell as a new device on the Lorex App.
To restart or factory reset your doorbell:
- Remove it from the mount and locate the reset cover at the side of the device.
- Pull back the RESET/MicroSD card slot cover.
- Press and hold the Reset Button for 10 seconds until you hear the audio prompts.
- Set up your doorbell as a new device on the Lorex App.
To restart or factory reset your doorbell:
- Remove it from the mount and locate the reset button at the back of the device.
- Press the reset button until you hear the chime reset sound.
- Set up your doorbell as a new device on the Lorex App.
To restart or factory reset your doorbell:
- Remove it from the mount and locate the reset button at the back of the device.
- Press the reset button until you hear the chime reset sound.
- Set up your doorbell as a new device on the Lorex App.
How to Reset Your Floodlight's Password
Note: For Floodlight Cameras, resetting your password is simple — just press the reset button on your camera.
The button’s location varies by model, so please select your model below to find detailed instructions:
Instructions: Press the reset button
Instructions: Press the reset button
How to Reset Your Lorex App Account Password
Please note that your Lorex Account and Lorex App account email and passwords are the same. Changing one will automatically change the other.
There are two ways to reset your Lorex App password:
Method 1: App
1. Click Forgot Password on the main app Login screen.
2. Enter your email, a new account password, and click Get Activation Code.
3. Enter the 6-Digit Verification Code sent to your email and click ok.
Method 2: Website
1. Click Recover Password from the Lorex Login page
2. Enter your email address associated with your Lorex Account and click Recover
3. Check your email for your Verification Code.
4. Return to the Recover Password page and input your email address, new password, and verification code that you received.
5. Click Reset and then login using your new credentials.