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Lorex products come with a 30 day money back guarantee. You may return a product for any reason during this time. Our Products also include a standard 1-year warranty. If a product is found to be defective within that time we will replace it free of charge.

How to Return a Product:

Step 1: Create Your Return

Enter the Lorex Customer Portal or from your My Account Dashboard. Confirm Order Number and Email Address to access your order information.

Step 2: Select Item(s) to return

Select the item(s) you want to return and the Return Reason. Upload any files related to return (if required) and provide any further comments.

Step 3: Corfirm Your Order

Confirm and agree with the return policy and related terms and conditions. Click continue.

Step 4: Print Label & Ship

An RMA (return merchandise authorization) has been created. Prepare your product for shipment, print the shipping label, and return the product. Returns can be tracked by clicking the "here" link.