This FAQ & Troubleshooting Guide covers the most common questions and installation issues for the Pendant Cap for Dual-Lens & MVF Turret Cameras (MT301). Use it to confirm product compatibility, installation requirements, included hardware, load capacity, wall mount requirements, product dimensions, and common setup issues when using the pendant cap with compatible Lorex Dual-Lens and MVF turret cameras.
Available SKUs:
- Black Pendant Cap: MT301P-TDB-AB1
- White Pendant Cap: MT301P-TDW-AB1
- Black Wall Mount Kit: MT3012P-TLB-AB1
- White Wall Mount Kit: MT3012P-TLW-AB1
Need more details? Refer to the pendant cap’s Quick Start Guide, Specification Sheet, and the documentation for your compatible Lorex camera and wall mount bracket.
TABLE OF CONTENTS
- Quick Fix Checklist (Start Here)
-
Troubleshooting
- Pendant cap does not fit the camera or wall mount
- Mounting holes do not line up
- Pendant cap feels loose after installation
- Camera or accessories feel too heavy for the mount
- O-ring is missing, damaged, or not seated correctly
- Rust, corrosion, or wear is visible
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Frequently Asked Questions (FAQ)
- What is the pendant cap used for?
- What are the pendant cap SKUs?
- Which cameras is this pendant cap compatible with?
- How do I check compatibility?
- Can the pendant cap be used by itself?
- Does the camera attach directly to the pendant cap?
- How do I install the pendant cap?
- What is the maximum load capacity?
- What is the pendant cap made of?
- What colors are available?
- What are the product dimensions and weight?
- What comes in the box?
- Is the pendant cap available as part of a wall mount kit?
- Can I install the pendant cap outdoors?
- Where should I install the pendant cap?
- Can the pendant cap be used with other mounting accessories?
- Do I need professional installation?
- Helpful Tips
Quick Fix Checklist (Start Here)
- Compatibility: Confirm that the pendant cap, camera, and wall mount bracket are compatible at lorex.com/compatibility.
- Wall mount: The pendant cap is designed to be installed with a corresponding compatible wall mount bracket. Do not attempt to use the pendant cap as a standalone wall mount.
- Load capacity: The total installed weight must not exceed 6.61 lb / 3 kg.
- Surface strength: Confirm that the wall and wall mount bracket can support the total weight of the camera, pendant cap, cabling, and accessories.
- Hardware: Confirm that the pendant cap, required mounting screws, and rubber O-ring are available before installation.
- Fit: Do not force the camera or wall mount bracket onto the pendant cap. If the mounting points or threaded connection do not align correctly, confirm compatibility before continuing.
- Environment: Inspect the installation location for moisture, salt air, chemical exposure, vibration, corrosion, or other conditions that may affect long-term mounting strength.
- Final check: After installation, confirm that the pendant cap, wall mount bracket, camera, and all fasteners are securely installed.
Pendant cap does not fit the camera or wall mount
- Confirm that you are using the correct Pendant Cap for Dual-Lens & MVF Turret Cameras (MT301).
- Check compatibility at lorex.com/compatibility before installation.
- Confirm that the camera and wall mount bracket are both compatible with the pendant cap.
- Make sure you are using the matching wall mount accessory for your pendant cap installation.
- Make sure the pendant cap is positioned in the correct orientation before attaching the camera.
- Do not force, cross-thread, drill, bend, or modify the pendant cap to fit an incompatible product.
- If the products do not fit together correctly, stop installation and confirm the correct accessory combination.
Mounting holes do not line up
- Confirm that the camera is compatible with the pendant cap.
- Make sure the camera and pendant cap are oriented correctly before installing the screws.
- Loosely position the mounting screws first, then tighten them evenly after alignment is confirmed.
- Do not enlarge, drill, or modify the mounting holes.
- If the mounting holes still do not align, stop installation and recheck compatibility.
Pendant cap feels loose after installation
- Confirm that the pendant cap is fully and correctly attached to the compatible wall mount bracket.
- Check that all mounting screws and fasteners are securely tightened.
- Make sure the rubber O-ring is correctly positioned and is not preventing the components from seating properly.
- Inspect the pendant cap, wall mount bracket, threads, and fasteners for damage or deformation.
- Do not continue using the installation if the pendant cap or camera moves after all hardware has been tightened.
- Remove the camera and reinstall the mounting assembly if movement remains.
Camera or accessories feel too heavy for the mount
- The pendant cap supports a maximum load of 6.61 lb / 3 kg.
- Confirm the combined installed weight of the camera and any attached accessories.
- Do not exceed the maximum load capacity.
- Make sure the wall mount bracket, mounting surface, and fasteners can also support the total installed weight.
- If the installation feels unstable, remove the camera immediately and verify compatibility, surface strength, and fastener installation.
O-ring is missing, damaged, or not seated correctly
- Check that the rubber O-ring is present before completing installation.
- Inspect the O-ring for cuts, deformation, deterioration, or other damage.
- Make sure the O-ring is seated evenly and is not pinched between components.
- Do not force the pendant cap into position if the O-ring prevents the parts from seating correctly.
- Replace damaged or missing installation hardware before completing the installation.
Rust, corrosion, or wear is visible
- Inspect the pendant cap and mounting hardware regularly, especially in harsh environments.
- Installations near salt water, chemical plants, industrial areas, or high-humidity environments may require more frequent inspection.
- Check for loose fasteners, corrosion, cracking, deformation, or other signs of wear.
- Replace the pendant cap or affected hardware if strength or stability appears compromised.
- Do not continue using the mounting system if the camera is no longer securely supported.
What is the pendant cap used for?
The Pendant Cap for Dual-Lens & MVF Turret Cameras (MT301) is used as part of a compatible wall-mounted camera installation.
It connects a compatible Lorex X Series Dual-Lens or MVF turret camera to a corresponding Lorex wall mount bracket, helping extend the camera away from the wall for a secure mounting position and clear field of view.
What are the pendant cap SKUs?
- Black Pendant Cap: MT301P-TDB-AB1
- White Pendant Cap: MT301P-TDW-AB1
The pendant cap is also available as part of a complete wall mount kit:
- Black Wall Mount Kit: MT3012P-TLB-AB1
- White Wall Mount Kit: MT3012P-TLW-AB1
Which cameras is this pendant cap compatible with?
The pendant cap is compatible with select Lorex X Series Dual-Lens and MVF turret cameras.
Because compatibility may expand or vary by camera model and mounting combination, always confirm the correct installation path at lorex.com/compatibility before installation.
How do I check compatibility?
For the most up-to-date compatibility information, visit lorex.com/compatibility.
Can the pendant cap be used by itself?
No. For a wall-mounted installation, the pendant cap must be used with a corresponding compatible wall mount bracket.
- Black Wall Mount: MT302P-LDB-AB1
- White Wall Mount: MT302P-LDW-AB1
Always confirm the correct pendant cap and wall mount combination before installation.
Does the camera attach directly to the pendant cap?
Yes. A compatible Lorex X Series camera attaches to the pendant cap using the appropriate mounting points and hardware.
The pendant cap then forms part of the connection between the camera and compatible wall mount bracket.
How do I install the pendant cap?
Install the pendant cap onto the corresponding compatible wall mount bracket, route the camera cable as required, then attach the compatible camera to the pendant cap using the specified hardware.
What is the maximum load capacity?
The maximum load capacity is 6.61 lb / 3 kg.
The total weight of the installed camera and any attached accessories must not exceed this limit. The wall mount bracket, mounting surface, and fasteners must also support the total installed weight.
What is the pendant cap made of?
The pendant cap is made of aluminum alloy.
What colors are available?
- Black: MT301P-TDB-AB1
- White: MT301P-TDW-AB1
What are the product dimensions and weight?
- Product dimensions: Ø5.71 × 2.87 in (Ø145 × 73 mm)
- Product weight: 0.46 lb / 0.21 kg
- Operating humidity: ≤ 90% RH
What comes in the box?
- 1 × Pendant Cap
- 3 × PM4 × 10 mm Screws
- 1 × Rubber O-ring
Is the pendant cap available as part of a wall mount kit?
Yes. The pendant cap is available individually or as part of a complete wall mount kit containing the corresponding pendant cap and wall mount bracket.
- Black Wall Mount Kit: MT3012P-TLB-AB1
- White Wall Mount Kit: MT3012P-TLW-AB1
Confirm the correct color and accessory combination before ordering or installation.
Can I install the pendant cap outdoors?
The pendant cap is designed for use with compatible security camera mounting installations when installed correctly with the required Lorex mounting accessories.
For outdoor, coastal, industrial, chemical, high-humidity, or corrosive environments, inspect the pendant cap, wall mount bracket, and hardware regularly for corrosion, loosening, wear, or damage.
Where should I install the pendant cap?
- Use the pendant cap as part of a compatible wall mount installation.
- Choose a structurally sound wall surface that can support the total installed weight.
- Position the installation so the camera can cover the intended viewing area.
- Plan cable routing before fastening the camera and mounting accessories.
- Avoid locations where the camera or mounting assembly may be struck, loosened, or exposed to excessive vibration.
- For outdoor installations, choose a sheltered location where possible to help protect the camera, cables, and mounting hardware.
Can the pendant cap be used with other mounting accessories?
The pendant cap may be used as part of a compatible Lorex accessory mounting path depending on the camera and installation type.
Confirm the complete accessory combination at lorex.com/compatibility before installation.
Do I need professional installation?
Professional installation is recommended if you are unsure whether the mounting surface can support the total installed weight, if special fasteners are required, or if the installation is in a commercial, industrial, high-traffic, or hard-to-reach location.
Helpful Tips
- Confirm compatibility before drilling mounting holes or installing hardware.
- Confirm that the pendant cap and wall mount bracket are the correct compatible combination.
- Inspect the pendant cap, O-ring, mounting screws, and wall mount bracket before installation.
- Plan cable routing before attaching the camera.
- Check the total installed weight before installation.
- Do not exceed the maximum load capacity of 6.61 lb / 3 kg.
- Do not drill additional holes, bend, or modify the mounting components.
- After installation, gently check that the pendant cap, camera, and wall mount bracket are secure.
- Inspect the installation periodically, especially in outdoor, coastal, high-humidity, industrial, or corrosive environments.