If your Lorex Wi-Fi security camera appears offline in the Lorex App, this step-by-step guide will help you restore your camera's connection, verify system health, and prevent future connectivity issues.
TABLE OF CONTENTS
- Step 1: Check Camera Power
- Step 2: Verify Wi-Fi Network
- Step 3: Reconnect the Camera to the Lorex App
- Optional: Perform a Camera Reset
- Step 4: Check Battery (If Applicable)
- Step 5: Check for Firmware Updates
Step 1: Check Camera Power
Confirm Power Connection
- Detach the camera from its mount and place it on a flat surface.
- Inspect the power cord and adapter for visible damage.
- Ensure both ends of the power cable are securely connected.
- Plug the adapter into a working outlet and wait for the status light to illuminate.
Important: Do not attempt to disassemble or repair the camera yourself, as this may void the warranty. If damaged, contact Lorex Support.
LED Indicator Reference
| LED Color & Pattern | Status |
|---|---|
| Solid Green | Powered on and working |
| Blinking Green | Attempting to connect to network |
| Red | Restarting or network is offline |
| No Light | Powered off |
Step 2: Verify Wi-Fi Network
Check Your Internet
- Make sure your Wi-Fi network is functioning by testing with another device.
- If all devices are offline, restart your router.
Restart the Router
- Unplug the router from power.
- Wait 1 minute.
- Plug it back in and allow it to fully reboot.
Tip: Ensure your 2.4GHz network is enabled.
For devices/customers in Canada: 5GHz networks will have limitations in Canada due to Industry Canada (IC) regulations; 3 of the 4 bands need to be disabled, as a result you may experience connectivity issues on the 5GHz frequency.
Optimize Camera Placement
- Ensure your camera is within 20-30 feet of the router.
- Avoid obstructions like thick walls, metal objects, or electronics like microwaves.
Step 3: Reconnect the Camera to the Lorex App
Open the Lorex App
- Open the Lorex App on your mobile device.
- Tap on your camera's Device Settings icon (
). - Tap Wireless Network.
- Select your network from the list, then enter the password, and tap Save.
Troubleshooting the App
- Update the Lorex App to the latest version.
- Restart your phone or reinstall the app if issues persist.
- Ensure Bluetooth and Location Services are enabled during setup.
Optional: Perform a Camera Reset
Locate the Reset Button
- Use a pin or press and hold the reset button (typically on the back or base).
- Hold for 10-15 seconds until the LED blinks rapidly.
- Reconnect the camera using the Lorex App as if it were new.
Note: A factory reset will erase all settings.
Step 4: Check Battery (If Applicable)
For battery-powered models:
- Ensure the battery is charged.
- A drained battery can cause offline status.
- Use the Lorex App to check the battery level.
Step 5: Check for Firmware Updates
- Open the Lorex App.
- Tap on your camera's Device Settings icon ().
- Tap Firmware.
- View the following:
- Current Version: Displays the firmware currently installed on your device.
- Latest Version: Shows the newest firmware available for your device.
- Tap Update to download and install the update.
Note: Keeping your camera up-to-date ensures better performance and stability.