If your SL301 Series - 2K Wi-Fi Smart Lightbulb Pan-Tilt Camera isn’t working as expected, use this guide to quickly fix the most common issues. 

For more help, see the Installation Guide, Frequently Asked Questions (FAQ), or the full Lorex Connect App Guide. 

Resetting the Smart Lightbulb Camera 

The reset button is just below the camera lens inside the reset/microSD card compartment.

1. Make sure the lightbulb camera is powered on. 
2. Tilt the lens upward and remove the cover. 
3. Press and hold the reset button until you hear the audio prompt. 
4. Release the button and replace the cover. 
5. The status LED light will fade while resetting. Wait for it to restart.

Removing or Inserting the MicroSD Card 

Supports up to 512 GB (V10, FAT32). The microSD card slot is just below the camera lens inside the reset/microSD card compartment.

1. Power off the lightbulb camera, or stop recording in the app. 
2. Tilt the lightbulb camera lens upward to expose the reset/microSD card cover. Remove the cover.
3. To remove: Press gently until the card pops out, then pull it out. 
4. To insert: Slide the card (label side down) into the slot until it clicks. 
5. Replace the cover securely. 
6. Power back on.

Lightbulb Camera Won’t Power On 

• Make sure the lightbulb camera is fully screwed into a working E26 socket.
  
• Test the socket with another device to confirm it works.
• If the socket is on a wall switch, ensure the switch is turned on.
• The camera operates between -4°F to 122°F (-20°C to 50°C). If outside this range, bring it back into range.

Lightbulb Camera Not Connecting to the App 

The SL301 uses Bluetooth for setup.

• Confirm Bluetooth is enabled on your phone.
• Temporarily disable VPN or private DNS on your phone during setup. 
• Ensure the lightbulb camera is powered on and the status LED light is blinking (ready to pair). 
• Follow the onboarding prompts in the Lorex Connect app.
• If pairing fails, reset the camera and try again.

Can’t Connect to Wi-Fi 

• Double-check and re-enter your Wi-Fi password carefully. 
• The SL301 supports 2.4 GHz & 5GHz Wi-Fi. Make sure the correct band is enabled on your router.
• In the app, check Settings > Device info > Signal strength.
• Move the router closer to the lightbulb camera or use a Wi-Fi extender. 

Lightbulb Camera Drops Offline 

• Check Wi-Fi strength in the app under Settings > Device info > Signal strength. 
• Reconnect to Wi-Fi under Settings > Device info > Wi-Fi network.
  
  
• Make sure the router is within range or use a Wi-Fi extender. 
• Reduce interference by switching your router to a less congested Wi-Fi channel. 
• Confirm the socket and wall switch are providing power. 
• Reboot the lightbulb camera:
  
  • Turn off power to the light socket or wall switch for 10 seconds. 
  • Turn it back on and wait for the LED to show status.
  • Or, in the app, go to Settings > Device info > Reboot device.
• If issues continue, reboot your router and re-pair the lightbulb camera in the Lorex Connect app.

Light Won’t Turn On or Off 

• Tap the  Light button in Live view or on the camera's image preview in the app. 
• Go to Settings > Light settings > Smart motion activation and choose what activates the light:
  • All motion - any motion
  • Person - people only
  • Vehicle - vehicles only
    
• Adjust:
  • Detection sensitivity - slide left for fewer activations, right for more 
  • Light brightness - dimmer or brighter 
  • Light mode - Solid or Flashing 
  • Light duration - how long the light stays on (30 sec, 1 min, 5 min) 
• If you prefer scheduled lighting, turn Smart motion activation off and use Auto-lighting or Light schedule. 
• If the lightbulb camera is grouped with other devices, remember group settings override individual ones.
• Person detection works best within 65 ft (20 m). Reposition the lightbulb camera if needed.
  

Too Many Notifications 

You can manage alerts directly in the app:

• In Settings > Notifications and alerts, set specific times for when you want to receive alerts.
   
• In Settings > Detection Settings, enable Person Detection or Vehicle Detection so you only get important alerts.
  
  
• Bring the sensitivity down in Settings > Detection Settings > Motion/Person Detection > Detection sensitivity for fewer alerts.
• In Settings > Detection Settings > Motion/Person Detection > Motion Zones, redraw or resize zones to focus on key areas, and lower sensitivity to reduce false alerts.
  
  
• On the live view screen, tap  Do Not Disturb to temporarily pause notifications.
• Turn on   Privacy Mode when you’re at home or outside nearby to stop alerts.

Poor or No Night Vision 

• Ensure the lens and IR LEDs are not blocked. Don't aim the camera directly at brick walls, fences, ceilings, glass or reflective surfaces - the infrared light will bounce back and cause glare.
• Clean the camera lens with a soft cloth.
• For best results, make sure objects are within (up to 26 ft / 8 m) of the camera.

No Audio or Poor Audio Quality

• In Settings > Audio, adjust microphone sensitivity and speaker volume.
  
  
• Ensure Audio recording is enabled. 
• Remove any obstructions near the microphone or speaker.
• Check that your phone's volume is turned up when listening.

Motion Alerts Not Triggering 

• Ensure Motion detection is turned on in Settings > Detection settings.
  
  
• Adjust Detection sensitivity and Motion zones.
• Make sure Smart motion activation is turned on if you want the light to respond to detections. 

MicroSD Card Not Detected 

• Power off the lightbulb camera and reinsert the card until it clicks. 
• Use a supported card (up to 512 GB, V10). 
• Format the card in the app under Settings > Storage > Format storage.
  
  

LED Status Light 

• You can turn the small Status LED light on or off in the app.

Your lightbulb camera’s Status LED light tells you what’s happening: