This article discusses common troubleshooting points regarding the IC101 2K indoor Wi-Fi Camera.

Note: The screenshots in this guide are for illustration purposes only. The look of the Lorex Connect app may vary slightly depending on your device, app version, or operating system.

I need to reset my camera?

1. Remove the reset cover from the back of your camera. It is easier to do this by removing the charging cover and using it as a handle.
2. Press and hold the reset button down for 3 to 5 seconds until you hear the resetting confirmation.

I need to optimize the placement of my camera?

Here are some strategic camera placement tips to ensure optimal coverage.

• Entry Points: Install your cameras near entry points such as doors, if you want to see who is entering and exiting. 

• Avoid Obstructions: Identify critical viewpoints that offer a clear line of sight. Avoid obstacles within your home that could obstruct your camera's view. 

• Consider Lighting Conditions: Be mindful of lighting conditions, ensuring your camera is not pointing directly into bright light sources. Position your camera to take advantage of natural or existing lighting for optimal image quality.

• Camera Height: Install your cameras at an optimal height to deter tampering by children and pets while providing a clear view.

• Camera Tilt and Angle: Tilt your camera slightly downward to capture facial features and minimize the risk of glare. Experiment with different angles to find the best view.

• Compliance with Laws: Be aware of privacy laws and regulations related to surveillance cameras in your region. Avoid pointing your cameras directly into neighboring properties.

I need to install my camera?

Follow the installation instructions for step-by-step guidance.

I need to replace/Insert an SD card?

On the back of the camera, insert and press on your SD card until you feel it click into place. To remove it, gently press on the SD card until it pops out.