Important: App screens may look different depending on your device model, firmware version, and app updates. The instructions below are a general guide for using Shared Users in the Lorex Connect app.
The Shared Users feature lets you give trusted people access to view and use your cameras. You can share specific devices, set what features they can use, and remove access at any time.
TABLE OF CONTENTS
- For Device Owners: Share and Manage Devices
- For Shared Users: Accept and Use Shared Devices
- Explore More Helpful Guides
For Device Owners: Share and Manage Devices
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Open the camera settings: In the Lorex Connect app, tap
Settings on your camera’s image preview, then tap Share device. -
Set permissions: Choose which features the shared user can access:
- Live View (always on – cannot be disabled)
- Playback
- Talk
- Events
- PTZ (only for cameras that can pan or tilt)
- Tap Next when finished.
- Enter the user’s email: Type the email linked to their Lorex Connect app account. Then tap Send and Confirm.
- Notification sent: The invited user will get an app notification and an email to accept the share.
Manage Shared Users
- Go to App Settings > Shared user > Share a device.
- Use the tabs:
- Shared device: Shows who you’ve shared with and the devices they can access.
- Accepted device: Shows devices that others have shared with you.
- Edit permissions: Tap a shared user, choose the device, then tap Edit permissions. Adjust and tap Save.
- Rename shared users: Tap their name, update it, then tap the Save icon.
- Remove a shared user: From the Shared device tab, tap Delete, select users (or Select all), then confirm deletion.
- Quick share: You can also share directly from a specific camera by tapping Settings > Share device.
For Shared Users: Accept and Use Shared Devices
Important: Device sharing in the Lorex Connect app only works if both the device owner and the shared user created their Lorex Connect accounts under the same country. Since the account region is selected during signup and cannot be changed after, ensure all users choose the same country when creating their accounts before attempting to share a device.
- Create an account: You must have a Lorex Connect app account. If not, download the app and follow the setup steps in Getting Started & Home.
- Receive an invite: The device owner will share access using your account email. You’ll get an app notification when invited.
- Accept the shared device: Tap the notification or go to App settings > Shared users > Share a device > Accepted device.
- Tap Unaccepted device, select the device, then tap Accept. The shared camera will now appear under Accepted device and on your Home screen.
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Access and control your shared camera: Once accepted, you can use the camera based on the permissions granted by the device owner:
- If you have View only access, you can tap the camera on your Home screen to watch Live View.
- If you have additional permissions (like Playback, Talk, Events or PTZ), you can also review recordings, speak through the camera, review alerts, or control movement directly in the app.
Manage or Remove Shared Devices
- From the Accepted device tab, tap a shared camera, rename the device owner or tap Delete at the bottom to remove it from your account.
Shared users can access features like Live View, Playback, and Events depending on the permissions granted by the device owner. For help using these features, see the Live View & Playback and Events guides.
