Lorex Connect Cloud+ adds secure cloud video storage to your Lorex Connect smart home devices. With a subscription, your recordings are backed up to the cloud so you can view them from anywhere, even if your camera goes offline or its SD card is removed.

This guide walks you through subscribing through the Lorex Cloud web portal at cloud.lorex.com.

TABLE OF CONTENTS

• Before you start
• Step 1: Sign in to the web portal
• Step 2: Start a subscription
• Confirm your camera is connected to the cloud
• View your cloud recordings
• Manage your subscription
• Additional references

Before you start

Compatible devices. Lorex Connect Cloud+ works with smart home cameras that pair with the Lorex Connect app. Recorders and the wired cameras connected to them are not supported yet and are coming soon.

Your account. The web portal uses the same email and password as your Lorex Connect app account. The devices you've added in the app appear automatically in the portal.

What gets recorded. Lorex Connect Cloud+ saves smart motion events to the cloud; it does not record continuous 24/7 footage. When your camera detects motion, that event clip is backed up to the cloud.

Recording resolution. Cloud recording is supported up to 2K. If your camera records in 4K, it uses its substream for cloud backup, so cloud footage is stored at up to 2K. 4K video is not stored in the cloud.

Step 1: Sign in to the web portal

1. Open a web browser and go to cloud.lorex.com.
2. Select the same region you used when you signed up in the Lorex Connect app.
3. Enter the email and password for your Lorex Connect app account.
4. Select Sign In.

Forgot your password? Select Forgot my password, then Recover password. Enter your email and select Reset Password. Enter the verification code sent to your email and set a new password.

Step 2: Start a subscription

Once you're signed in, you'll land on your dashboard.

From the Get Started panel, select Create Subscription. This opens the 3-step subscription flow.

Step 2a: Select your devices

1. Check the box on each device you want to include (for example, Front door and Backyard), or Select All Devices.
2. Confirm the device count shown ("2 devices selected").
3. Select Continue to Plans.

Step 2b: Choose a plan

Use the Monthly and Yearly tabs to compare options, then pick the plan that fits how many cameras you're covering.

• Single-Camera Plan: Covers one camera.
• Multi-Camera Plan: Covers up to 10 cameras at one location.

Every plan includes:

• Recording to both SD card and cloud storage
• Smart motion events saved to the cloud (not continuous 24/7 recording)
• Access to footage even when your camera is offline
• Timeline thumbnails for up to 60 days
• Rich notifications with thumbnails
• 2K cloud recording resolution
• Shared users can access cloud recordings

For current pricing, retention periods, and the full plan comparison, see the Lorex Cloud Security plans page.

Select Select Plan on the plan you want.

Step 2c: Review & checkout

1. Confirm your Selected Plan and Selected Devices.
2. Select Proceed to Checkout. Checkout opens in a new window. (If it doesn't open automatically, select the button again.)
3. In the secure checkout, confirm your email, enter your payment method and billing address, then select Complete Order.

You'll see an order confirmation and receive a confirmation email. Your subscription activates right away and renews automatically each billing period.

Confirm your camera is connected to the cloud

After your subscription is active, open the Lorex Connect app and look at each connected camera's image. A cloud button on the image confirms that the camera is connected to the cloud.

View your cloud recordings

Lorex Connect Cloud+ saves smart motion events, so your cloud recordings are the event clips captured when your camera detects motion. To view them in the Lorex Connect app:

1. Open the Lorex Connect app and sign in to your account.
2. Tap the Events button.

   

3. Tap the device in the list.
4. Tap the event recording you want to view.

   

5. Tap the camera's playback image so the video controls appear.

   

6. Tap the cloud button to switch to viewing the cloud recording.

For more on live view and playback, see Lorex Connect App – Live View & Playback.

Manage your subscription

To make changes, go to My Subscriptions and open the subscription you want to manage. From there you can:

Add or remove devices

Select Manage Connected Devices to choose which cameras use the subscription. Check or uncheck devices, then select Save Changes.

Move a device to a different subscription

A camera can only belong to one subscription at a time. To move it:

1. Open the subscription it's currently on and remove the device under Manage Connected Devices.
2. Open the other subscription and add the device there.

Update billing information

Open the subscription under My Subscriptions, then select Manage Billing Information to update your payment details.

Cancel a subscription

Subscriptions renew automatically. To cancel, open the subscription under My Subscriptions, select Manage Billing Information, and follow the cancellation steps. Cancel at least 24 hours before your renewal date to avoid the next charge. After you cancel, you keep access to your cloud recordings until the end of the current billing period. Download anything you want to keep before then.

Additional references

• Refer to the article Lorex Connect Cloud+ FAQs & Troubleshooting.
• Review plan terms in the Lorex Subscription Policy.
• Check device compatibility in the Lorex Compatibility Chart.