V5 and V7 Series - Lorex Connect V5 and V7 4K POE Bullet and Turret Camera - Frequently Asked Questions
This article discusses common questions about the V5 Series – CN502 4K IP PoE Bullet and Turret Camera and the V7 Series – CN702 4K IP PoE Bullet and Turret Camera.
Setup Settings:
How do I reset my camera?
- Dismount your camera and angle it so that the microSD Cart/Reset compartment is uncovered.
- With the compartment cover removed, locate the reset button.
- Press and hold the reset button for at least 10 seconds until the camera restarts.
- Release the button and allow the camera to reboot. The camera will be restored to factory default settings.
How can I optimize the placement of my camera?
Here are some strategic camera placement tips to ensure optimal coverage.
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Entry Points: Install your cameras near entry points such as doors, if you want to see who is entering and exiting.
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Avoid Obstructions: Identify critical viewpoints that offer a clear line of sight. Avoid obstacles within your home that could obstruct your camera's view.
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Consider Lighting Conditions: Be mindful of lighting conditions, ensuring your camera is not pointing directly into bright light sources. Position your camera to take advantage of natural or existing lighting for optimal image quality.
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Camera Height: Install your cameras at an optimal height to deter tampering by children and pets while providing a clear view.
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Camera Tilt and Angle: Tilt your camera slightly downward to capture facial features and minimize the risk of glare. Experiment with different angles to find the best view.
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Compliance with Laws: Be aware of privacy laws and regulations related to surveillance cameras in your region. Avoid pointing your cameras directly into neighboring properties.
How do I install my camera?
Follow the bullet instructions or turret instructions for step-by-step guidance.
How can I troubleshoot connectivity issues?
Refer to the troubleshooting article for guidance on resolving common connectivity issues. Check cable connections and network settings.
How do I replace/Insert an SD card?
- Dismount your camera and angle it so that the microSD Cart/Reset compartment is uncovered.
- Use a screwdriver to remove the two screws securing the compartment cover.
- Remove the cover to reveal the microSD card slot and the reset button.
- To insert the microSD card: Slide the card into the slot until it clicks into place.
- To remove the microSD card: Gently press the card inward until it clicks, then release to eject.
- Reinstall the compartment cover and tighten both screws to maintain a weather-resistant seal.
App Settings:
How do I setup Motion Detection?
- Tap your recorder to select it.
- Select your camera's thumbnail and tap ... > Camera Settings.
- Select Detection Settings.
- Select Motion Detection to configure settings.
- Tap the slider to enable motion detection.
- Choose Sensitivity between 1 and 6.
- Select Motion Zones and drag to select the areas you want motion to be detected.
- Tap the slider to enable/disable Channel Recording.
- Tap Save to confirm.
How do I setup Mainstream and Substream settings?
- Tap your recorder to select it.
- Select your camera's thumbnail and tap ... > Camera Settings.
- Select Encoding and Recording Settings.
- Select Mainstream or Substream settings.
- Select the Resolution from the drop-down menu.
- Select the Frame Rate from the drop-down menu.
- Select the Encoding Format from the drop-down menu.
- Select the Bitrate Mode from the drop-down menu..
- Input the Bitrate.
- Enable/disable Audio.
- Tap Save to confirm.
How do I setup Live View Settings?
- Tap your recorder to select it.
- Select your camera's thumbnail and tap ... > Camera Settings.
- Select Video Settings.
- Select Live View Settings.
- Input a Channel Name.
- Enable/disable Show name.
- Tap Save to confirm.
How do I setup Image Settings and rotate camera feed?
- Tap your recorder to select it.
- Select your camera's thumbnail and tap ... > Camera Settings.
- Select Video Settings.
- Select Image Settings.
- Select the IR-CUT Mode from the drop-down menu.
- Enable/disable Horizontal Flip to mirror your camera feed.
- Select the Angle Adjustment from the drop-down menu to rotate your camera footage.
- Tap Save to confirm.
How do I setup Audio Settings?
- Tap your recorder to select it.
- Select your camera's thumbnail and tap ... > Camera Settings.
- Select Video Settings.
- Select Audio Settings.
- Enable/disable Audio Recording.
- Tap Save to confirm.
How do I setup Privacy Masking?
- Tap your recorder to select it.
- Select your camera's thumbnail and tap ... > Camera Settings.
- Select Video Settings.
- Select Privacy Masking.
- Enable/disable Privacy Masking.
- Click the + icon to create a privacy mask. Then drag a corner to shape it.
- Click the garbage icon to delete the privacy mask.
- Tap Save to confirm.
How do I setup check for system updates?
- Tap your recorder to select it.
- Select your camera's thumbnail and tap ... > Camera Settings.
- Select Video Settings.
- Select About Camera
- Select Check for system updates.
- To update your camera, select Update Now. Do not power off your device until the update is complete.
- Tap Save to confirm.
How do I take a snapshot?
- Tap your recorder to select it.
- Select your camera's thumbnail and tap Snapshot.
- Click Download to save the image to your device and Share to quickly send the image elsewhere.
How do I create a recording in real time?
- Tap your recorder to select it.
- Select your camera's thumbnail and tap Record.
- Click Download to save the recording to your device and Share to quickly send the recording elsewhere.
How do I setup the deterrence light?
- Tap your recorder to select it.
- Select your camera's thumbnail and tap Light.
- Tap again to disable the deterrence light.
How do I set the siren?
- Tap your recorder to select it.
- Select your camera's thumbnail and tap Siren.
- Select Okay.
How do I use 2-Way Talk?
- Tap your recorder to select it.
- Select your camera's thumbnail and tap Talk.
- Allow the Lorex Connect App to access your microphone.
- Speak into your microphone to play your message from your camera's speaker.
- Tap Talk to finish your message and disable 2-way talk.
How do I navigate Playback?
- Tap your recorder to select it.
- Select your camera's thumbnail and tap Playback.
- Select the calendar icon to choose what day to view files from.
- Select the List Icon to change the way to scroll through recordings.
- Click the filter Icon to select Detection Types, Time of Day, and Date, then click Apply Filters.
- Select a recording to view it.
For other app questions, please refer to Lorex Connect App - FAQ & Troubleshooting.
General Settings:
What is the weight of my camera?
Bullet: 1.20 lbs / 0.54 kg
Turret: 0.85 lbs / 0.39 kg
Is there a mobile app for remote monitoring, and is it compatible with both iOS and Android?
Yes, Lorex cameras enable remote access and monitoring via the Lorex Connect app, which is accessible on both iOS and Android.
What is the operating temperature?
-4°F to 120°F (-20°C to 50°C)
Does my camera have a built-in microphone for audio recording?
Yes.
What storage does my camera offer?
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Built-in Storage: A microSD card can be inserted for independent recording. Data can be accessed through your camera using a web browser but will not be uploaded to the NVR or to the cloud for mobile app viewing.
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Cloud Storage: The primary storage solution is Lorex Cloud storage. The Lorex Cloud storage serves as a centralized hub for managing and storing video data from multiple cameras. Lorex Cloud storage is included in a Lorex Cloud subscription.
When should I use WDR (Wide Dynamic Range), HLC (Highlight Compensation) and BLC (Backlight Compensation)?
For information on WDR, HLC, and BLC, refer to Understanding Exposure Modes (BLC, WDR, HLC, Auto-Sensing).
What are the compatible SD cards?
Refer to the article "Compatible SD Cards and Storage Sizes" for more information.