Support Articles
N831 Series - 4K 8-Channel Wired Network Video Recorder - Troubleshooting Guide
If you're experiencing issues with your N831 Series - 4K Wired Network Video Recorder, follow these steps to resolve the most common problems. For additional help, visit: User Manual &...
N831 Series - 4K Wired Network Video Recorder - Frequently Asked Questions (FAQ)
This FAQ answers the most common setup, configuration, and troubleshooting questions about the N831 Series 4K Wired NVR. For the specification sheet, the quick start guide, and troubleshooting, visit: Product...
Resolved: App Crash Issue on Lorex Classic 5.6.5 for Android
We’re happy to report that the crashing issue affecting some Android users in the Lorex Classic app has been resolved. Please update to the latest version from the Google Play...
App Update: The Lorex app is now Lorex Classic
The Lorex app has been updated to Lorex Classic. This update ensures continued support for existing users with products compatible with the Lorex Classic app, including those in the Lorex...
Service Alert: Lorex App Impacted by AWS Outage
This article was originally posted October 20, 2025 We are currently experiencing issues with Lorex app due to an ongoing AWS outage. You may have trouble receiving verification codes or...
Lorex Technology Partners with Pwn2Own to address bugs with 2K Indoor Wi-Fi Security Camera
This article was originally posted October 22, 2024. At Lorex, ensuring the security and privacy of our customers is our highest priority. To further enhance the protection of our products,...
Notice - Security Vulnerability Impacting Certain Devices
This article was originally posted June 27, 2022. Dear Valued Lorex Customers, Lorex monitors cybersecurity alerts, and as a result, we have been made aware of four vulnerabilities in components...
Alexa Connectivity Issue
We are aware that some devices are currently unable to connect to Alexa. Our team is actively investigating and working to resolve the issue as quickly as possible. We appreciate...
IC501 Series: 2K Indoor Wi-Fi Dual Lens Camera - Frequently Asked Questions
This article answers frequently asked questions about the IC501 2K Indoor Wi-Fi Camera. Note: The screenshots in this guide are for illustration purposes only. The look of the Lorex Connect...
Lorex Classic App - Home Tab
This article illustrates the functions and capabilities of the Home tab in the Lorex Classic App. Note: This is a general guide to navigating the Home Tab in the Lorex...