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V Series - Lorex Connect VC 4K 8-Channel NVR - Frequently Asked Questions

Frequently Asked Questions

This FAQ answers the most common setup, configuration, and troubleshooting questions about the RN301A Series 4K Wired NVR.

What happens if I forget my NVR password?

If you forget your NVR password, you can reset it using one of the options set up during installation.

Security Questions: From the NVR login screen, select Forgot Password and answer one of the security questions you created during setup. If the answer is correct, you’ll be able to create a new password.

Email Verification: You can also reset your password through the Lorex Connect app if your NVR is already connected to the network and linked to the app. Open the Lorex Connect app, select your NVR, then go to Settings > Help > Reset Device Password. Tap Get Verification Code, check your email for the code, enter it in the app, and follow the prompts to create a new NVR password.

Important: If your NVR is not linked to the Lorex Connect app and you cannot answer your security questions correctly, you will permanently lose access to your system. For your privacy and security, Lorex Technical Support cannot reset, recover, or bypass your NVR password.

To help prevent losing access, store your security question answers in a safe place and link your NVR to the Lorex Connect app during setup.

 

How do I recover my NVR password?

If you forget your NVR’s admin password, you can reset it from your monitor:

  • Using Security Questions: On the login screen, click Forgot Password, answer your saved security questions, and create a new password.


How do I connect my RN301A to the Lorex Connect app?

The setup process has recently changed. The QR code shown on your recorder’s setup wizard screen is no longer needed for connecting to the Lorex Connect app.

Updated App Setup Steps:

  1. On your phone, download and open the Lorex Connect app from the App Store / Google Play.
  2. Create an account or Log in.
  3. Tap + Add Device > Recorder.

Ensure your phone and the recorder are connected to the same network. The app will automatically search for and detect your recorder. Once found, follow the on-screen prompts to complete setup.

 

How do I check my system version and network info?

Click the Info button in the live view screen to view your firmware version, device ID, IP address, and connection status. This info is required when contacting Technical Support.

 

What’s included with my RN301 Recorder?

  • RN301A 4K Wired NVR
  • Network (LAN) Cable
  • HDMI Cable
  • USB Mouse
  • Power Adapter (DC 48V / 1.5A)

 

How do I turn my NVR on or off?

To power on, connect the included power adapter and switch the rear Power toggle to On. When the system boots, the Lorex logo will appear on the connected monitor.

To safely power off, right-click and select Admin from the live view screen and select Shutdown. Wait for the shutdown message, then toggle the rear power switch to Off. Disconnect power only after the system has fully shut down.

 

How do I download the Lorex Connect app?

The Lorex Connect App allows remote access to your recorder from anywhere.

After installation, open the app and sign in or create a Lorex account. Tap + Add Device > Recorder.

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