UA Series - Lorex Connect UA 4K 8-Channel PoE Network Video Recorder - Troubleshooting Guide

If you're experiencing issues with your RN201A UA 4K 8-Channel NVR, follow these steps to resolve the most common problems.

For additional help, visit:

• User Manual & Support Page
• Frequently Asked Questions (FAQ)
• Installation Guide

NVR does not power on

• Verify that the included DC 48V / 1.5A power adapter is securely connected to the NVR and a working outlet.
• Ensure the Power switch on the back of the NVR is set to On.
• If the power indicator does not light up, try another outlet or adapter.

I forgot my NVR password

• Security Questions: On the login screen, select Forgot Password, answer your saved security questions, and set a new password.

For detailed steps, see the User Manual.

NVR will not stop beeping

The NVR currently has arming enabled:

1. From the NVR's live view screen, click the green icon in the top right corner.
   
2. Input the NVR's password if prompted.
3. The icon should have now turned red and the beeping will have stopped. The NVR now has Disarming enabled.

No video signal or display output

• Check that the HDMI or VGA cable is securely connected to both the NVR and the monitor.
• Ensure the monitor input matches the NVR’s selected output (HDMI or VGA).
• Make sure the video format (NTSC/PAL) matches on both devices.
• Temporarily connect to a different monitor/TV, then right-click > Settings Menu > System Settings > Layout Settings.  Under Resolution, select a lower output resolution for your monitor from the drop-down menu.

“Disconnected” network / remote access issues

• Confirm the network cable is firmly connected to the NVR’s LAN port and your router.
• Hover over the top of the live view screen and select Maintain from the top menu. Select Network from the left-hand menu. Enable DHCP. Restart your router and NVR after making changes.
  
• For smooth app viewing, ensure upload speed of at least 6 Mbps per 4K channel (≈24 Mbps for 8ch).
• Total recorder network throughput is 320 Mbps; exceeding this can cause lag or drops. Lower bitrates or frame rates if needed.

Camera offline / no power on PoE

• Power limits: up to 25 W per port, 72 W total on the built-in PoE. High-draw accessories (deterrence lights/sirens) can trip the budget.
• No PoE on the switch/router? Power each camera with a 12V adapter and connect it to your router, then right-click on the live view screen, click Add Camera, search/add cameras and review connection details (IP, protocol, user/pass). 
  

Cannot connect remotely or log in with the Lorex Connect app

• Ensure the NVR is connected to the Internet using the rear LAN port (not PoE ports).
  
• Check that your upload speed meets at least 6 Mbps per 4K channel (24 Mbps total for 8 channels).
• Verify the correct Lorex account credentials in the app.

Hard drive not detected

• Ensure the internal hard drive is firmly connected to both the power and SATA ports.
• Use only surveillance-grade drives (for example, WD Purple, Seagate SkyHawk).
• See “Replacing the Hard Drive (HDD)” in the RN201 Manual for installation guidance

No recordings or playback data / storage full quickly

• Disable recording for some channels in right-click > Settings Menu > Storage > Record Schedule > select Channel > Edit  > Enable/Disable continuous recording.
• Confirm the recording mode (Continuous or AI Detection) is enabled at all times or within your desired schedule in right-click > Settings Menu > Storage > Record Schedule > select Channel > Edit  > Enable/Disable continuous recording.
• Ensure the hard drive is a compatible 3.5" SATA drive with up to 10 TB capacity.
• After replacing an HDD, remember to Format it in right-click > Settings Menu > Storage > HDD Manage > select the HDD > Edit  > Format before recording. Formatting erases all data.
  
• Check that the NVR’s date and time settings are accurate in right-click > Settings Menu > System Settings > General Configuration >  Basic Setting > System Time.
• If no video files appear, test or replace the hard drive.

Device keeps recording after selecting Stop Recording

• Stopping manual recording does not stop scheduled or motion-triggered recording.
• Right-click > Settings Menu > Storage > Record Schedule > and disable or modify the recording schedule for Continuous detection.

Motion detection not working

• Right-click > Settings Menu > Event > Video Detection > Motion Detection and ensure motion detection is enabled for each desired camera.
• Check that motion zones, schedules, and sensitivity are correctly configured.
• Ensure the camera’s field of view is clear and properly lit.

Firmware update fails or doesn’t complete

• Ensure the NVR is connected to the Internet through the LAN port.
  
• If automatic update fails, contact Lorex Support for the latest firmware and install using a USB. Keep all firmware files in a folder labeled "nvr". Right-click > Settings  Menu > System Settings> Upgrade and click Local Upgrade.
• Do not power off the NVR during the update process.

No audio output

• Verify your monitor or speakers are connected and volume is not muted.
• When using the app or browser, ensure the “Mute” option is toggled off during playback.

Date or time resets after reboot

Reset the time: Right-click > Settings Menu > System Settings > General Configuration >  Basic Setting > System Time.

Deleting or formatting recordings

• Individual recordings cannot be deleted for security reasons.
• To clear all recordings: 
• right-click > Settings Menu > Storage > HDD Manage > select the HDD > Edit  > Format before recording. Formatting erases all data. Use with caution.

Quick spec checks (rule out limits)

• Channels: 8 × PoE
• Video outputs: HDMI up to 4K; VGA up to 1080p. If your monitor doesn’t support the set mode, lower it.
• HDD: 1 × 3.5" SATA bay, up to 10 TB.
• PoE power: 25 W/port, 72 W total (budgeting matters for deterrence-type cams).