Purchase a product from our website and give it a try. If you are not satisfied, you may return it within 30 days of delivery*.
*Applies only to purchases from Lorex.com, please see product packaging for purchases made elsewhere.
Purchase a product from our website and give it a try. If you are not satisfied, you may return it within 30 days of delivery*.
*Applies only to purchases from Lorex.com, please see product packaging for purchases made elsewhere.
Credit Cards
Lorex Corporation ("Lorex") accepts payment by Visa©, Mastercard®, American Express® or Discover® credit cards. If you do not have a credit card, Lorex also accepts payment by PayPal® and bank money order payable to "Lorex Corporation". Lorex does not accept postal money orders, personal or business cheques that are not endorsed/certified by a bank. For more detailed information regarding alternate payment methods, please contact us.
PayPal® Checkout
You will be redirected to the PayPal website where you may choose to create or login to your PayPal account. Select which debit / credit card / PayPal balance account to use for payment and confirm the transaction. Once completed you will be redirected back to www.lorextechnology.com and you will receive an email with an order confirmation. It usually takes between 3 and 5 business days for an eCheck to clear, your order will only ship out once the eCheck clears. Unfortunately Lorex cannot accept your payment C.O.D at this time, please call 1-888-425-6739
International Orders
Orders that are billed outside of USA or Canada, and orders that are shipped to freight forwarding companies/agents must be paid in advance by wire transfer, bank money order or a certified bank cheque. Lorex cannot accept credit card payments for such orders. Please contact our sales department to obtain a pro form invoice and detailed information regarding available payment methods.
Financing Options
Lorex has partnered with both Klarna (US customers) and PayBright (Canadian customers) to offer financing options to spread out the total payment of your purchase. Simply select Klarna or PayBright during the checkout process.
When you purchase from Lorex.com, your credit card statement will show the charge as coming from Lorex Corporation.
If there is no issue with your order, we will ship it right away. However, (1) if your shipping address is different from your billing address or (2) if you have used a PO box address, our fraud verification system may flag your order and put it on review for manual processing. A Lorex agent will contact you via email to manually verify your identity. We will need a colored photo of two (2) different paper bills (e.g. utility bills, statements, etc.) showing your name and billing address. We do not honor a digital copy of any bill or a screenshot of it. Note: we cannot relase the order without the required verification documents.
Cross country orders will be billed to the destination country irrespective of the billing address on the order. The destination address will be manually verified. Lorex Technology will not be responsible for any currency conversions that may take place during the verification process, the currency conversion is at the discretion of the credit card issuing bank.
This process is in place for fraud prevention purposes and is strictly advised by the credit card merchant practices. If your're billing and shipping addresses are different, we must verify your shipping address. This ensures that both you and Lorex are protected from fraudulent activities. For example, someone may obtain your credit card information and billing address (from your trash can for example) and ship an order to anywhere in the US or Canada. Only you, as the cardholder, can add an alternate address on file with the bank and/or credit card company or let us know your details of the order by phone (email correspondence to order verification is not accepted); this keeps our fraud rate down and gives you more peace of mind knowing you are purchasing/shopping with a company who has your best interests in mind.
Lorex will always strive to fulfill orders in full. In some cases, however, that might not be possible due to product availability. In such cases, customers will be issued an upgraded model free-of-charge. Upgrades will be issued on an order-to-order basis, and are not guaranteed with any order.
Lorex guarantees your satisfaction with all of the merchandise that we sell. You may return any item in its original packaging provided that the products are not damaged or abused when you are trying and testing it for your use. For purchases made directly from Lorex.com, you may return the products for any reason within 30 days of delivery (Some conditions may apply to certain products, see grid below). The customer is responsible for the return shipping fees. Please note that original shipping fees are not refundable.
The Lorex Money Back Guarantee only applies to purchases made directly from Lorex.com. It does not apply to purchases made through other distribution channels, such as (but not limited to) brick and mortar retailers or online etailers.
If you find that any products that you have ordered from lorextechnology.com have been reduced to a lower price within 30 days from the date of purchase, we will be happy to match the new price. To qualify for the price match, the products must have exactly the same model number, components, and should be in the same new or open box condition.
Please note that we will not be price matching during the Black Friday and Cyber Monday promotions, or if the product is marked as final sale.
For purchases made from Lorex.com, we don't charge the restocking fee on orders that have been returned within 30 days from the date of delivery. Some product categories have shorter return periods (see the table below). Some discount or clearance products may have shorter return period. Please see a specific product page for details. All orders for Factory Certified products are final sales.
The customer will incur the return shipping fees after the 30 days.
Product Type | Normal Return Period | Maximum Return Period |
Security Cameras
(Wired, Wireless IP) |
30 Days
(No Restocking Fee) |
30 Days
(No Restocking Fee) |
Security DVRs
(NVRs, DVRs, PCI Cards) |
30 Days
(No Restocking Fee) |
30 Days
(No Restocking Fee) |
Complete Security Systems
(Monitor + DVRs + Cameras) |
30 Days
(No Restocking Fee) |
30 Days
(No Restocking Fee) |
Accessories
(Cables, Connectors, Adaptors) |
30 Days
(No Restocking Fee) |
30 Days
(No Restocking Fee) |
Your Lorex.com purchase comes with a 30-day, no-hassle return policy - and we've made the process easy, from beginning to end. For more information on this policy please see above or click here.
For directions on replacing an item under warranty, click here.
All defective products will be repaired or replaced with the equivalent or better product than was originally purchased. Products that are discontinued, sold out, or out of stock (more than 15 days), will be upgraded to next equivalent model (This will be a free upgrade).
All orders for Factory Certified products are final sales.
Note: You are responsible for backing up data that is stored on your devices. Lorex is not responsible for transferring data on replacements.