Frequently Asked Questions (50)
Discontinued Products: Finding compatible replacement cameras
If you have a discontinued DVR / NVR system and would like to purchase compatible replacement cameras, use the recording resolution to determine which camera(s) are compatible. Refer to your...
What transformer should I use with my Wired Video Doorbell?
The 4K, 2K and 1080p Wired Video Doorbells require a constant power supply with a voltage between 16V-24V AC. Most older homes only have 10V transformers which do not provide...
Understanding display resolution on Lorex cameras and recorders
So you've purchased a Lorex 4K recorder with some 4K cameras and now want to see 4K videos of your family on your TV. If you're not going to check...
Cables: Ethernet cable types
Updated: Ethernet cables are widely used for wired networks, or to carry telephone and video signals. Ethernet cables extend limited distances due to their electrical transmission characteristics. Types of Ethernet...
Accessories: Multiple power adapters
When unpacking your DVR / NVR for the first time, multiple power adapters are included. Power adapters will vary depending on the system purchased. Adapters for the DVR / NVR:...
Smart Home FAQ
Q: Which smart home platforms are supported by Lorex devices? A: Currently many of our new products feature smart home compatibility that support streaming devices such as AppleTV and Chromecast,...
How to locate your device model, serial number, or country of origin?
All Lorex cameras and recorders have a model number, serial number and country of origin. Your device model or serial number are needed for specific product support, updating the correct...
Configuration: Mainstream vs substream
Mainstream and substream are two different video streams used to view your camera footage. Mainstream: is the primary video feed. Mainstream provides the highest video quality, and is the stream...
The difference between a Mechanical and Electronic Chime
This article explains the differences between mechanical and electronic chimes. Note: In order to connect your doorbell to your existing chimebox, you will need to install the Chimekit (included with...
Dome Cameras: Desiccant in the camera
Do not remove the desiccant. Desiccant packs are included inside of dome cameras to absorb moisture that may seep into the camera over time, or during setup and use. Moisture...