Review topics: ["quality","shipping","features","issues","installation","support","customer service","works","instructions","setup","functionality","system","service","software","nvr","cameras","app","manual","equipment","lorex","operation","hdd","viewing","plug","ability","model","storage","unit","help","set"].
Reviews
Customer support sucks. They don’t
"Customer support sucks. They don’t speak very good English. And the connection is terrible. I can hear their AI automation perfect but once it connects, I cannot hear or understand the support agent. The last support agent told me hang up and call back. As far as the device nothing special. The new software sucks. I hate the fact that I have to use this great big password just to log into my own device. The port agent told me it’s for my security. They have no idea what I’m doing with my cameras."
— Troy Q. (1/5)
New NVR
"I use the App to monitor my cameras and replaced my older 2TB NVR with this model. The live playing of nine cameras works much better than the old NVR/App combo. . . playback is still quite clunky if I am trying to search for a particular event. I have found the NEST camera/app works much better to scroll through to find a specific event, so maybe take a look at what they do and work to get the user interface for paybacks simpler."
— Gary G. (5/5)
After several calls to the
"After several calls to the company, we finally reached an agent who was extremely competent, friendly, service oriented and efficient. She knew the equipment and quickly assessed our situation recommending the correct device for our situation. I only wish I remembered her name."
— Sanjay M. (5/5)
We have use lorex NVR's
"We have use lorex NVR's for at least 15 year. Upgraded to latest model to manage more cameras. Works find. User manual is inaccurate, or incomplete. FAQs are poor substitute. Trial and error is best path to get things running. I bet there is more functionality untapped/hidden inside. I used other smaller and cheaper system for parents house. They are easier to use."
— John D. (3/5)
My old unit died so
"My old unit died so I upgraded to a newer unit love the new unit sharper and clearer. Easy setup Thanks"
— Eddie M. (5/5)
We are on our second
"We are on our second replacement in a week and still doesn't work! Still no solution for a working NVR"
— Golf T. (5/5)
Very loud
"Very loud"
— James R. (3/5)
Lorex Pro App
"Lorex pro App is not working properly And company do not want to fix they said phone problem."
— Deven P. (5/5)
Great system
"I've installed several systems and this was just as easy as the first one I ever installed years ago. The lorex pro app does take some. getting used to with a new look and some new features but nothing you cant figure out within a few minutes scrolling through the screens, the set up is still a simple step by step opening screen. The client loves the clarity of the new cameras compared to their old system."
— American P. (5/5)
Dependable system that i personally
"Dependable system that i personally recommend for when when peace of mind matters. I never have issues with these units and have nothing negative to say about them. I would like to see more alert options added, spesifically for when a directly connected PoE camera is down. Presently, i can only monitor networked cameras for uptime which is extra work. Still 5 stars, its a very good system. i look forward to future improvements for my customers!"
— Bytespectre J. (5/5)
