Almost 1 year ago on
"Almost 1 year ago on 05/20/2016 I bought the following products from the Lorex Website?. 1 - LNR168W/HD 1080p Security Camera System with 16 Channel NVR with 8 HD cameras 1 - LNB3143B-W/HD 1080p IP camera with night vision 5 - LNB3373B/HD 1080p 2MP Indoor/Outdoor Security Camera with Motorized Lens List of good things to say of these products and personal opinion? In Regards to: 5 - LNB3373B/HD 1080p 2MP Indoor/Outdoor Security Camera with Motorized Lens Quantity: 5 - LNB3373B/HD 1080p 2MP Indoor/Outdoor Security Cameras with Motorized Lens 1.) The cameras also have a great HD recording quality at day and night. I really have had a superior experience with these 5 motorized cameras. These cameras are longer than the LNB3143B but with a wider recording angle and can zoom into far distances and still record at HD quality. 2.) My overall experience with these cameras are excellent and breathtaking. The remote live view and remote playback is great. Lag is also very low and at times none at all if you have a good internet connection. Preferably always try to connect to Wi-Fi for a better remote live view. My smartphone 4G LTE unlimited with T-Mobile is great and reliable but Wi-Fi is always better and more stable connection. 3.) If you have these cameras facing close to a public street you will be able to record license plates. 4.) I had to provide a copy of some video recordings to the Police Department on a crime that happened on the street and they were extremely surprised at the HD quality of the system recordings. Multiple officers asked me where I purchased my system and said that they were going to get the same system for their homes. They said that they almost never come across with video footage this clear and in HD quality. Customer Support/ Tech Support Experience. It has been a good experience however it can and it should be better. I have lots of Warranty Concerns. 1.) My biggest concern is that my whole security system is covered with a 2 year warranty extension since I bought it directly on the Lorex website and I was told that I would. However, after talking to different customer support agents I was told that I only have 1 year warranty and other times when I call back I am told that I have 2 years. 2.) I was also told that I would be able to purchase an extended Warranty for all of my products any time before my Warranty expired and when I called to purchase an extended 5 year Warranty for my NVR I was told that I was unable to because I should have purchased it since the beginning. However, I called customer support when I bought my system and the agent told me that I could purchase the extended Warranty any time after the initial purchase but before the Warranty expired. 3.) Feels like to much false statements by different agents and or false advertisement on their website. 4.) I can?t seem to activate my warranty for all my products under my account at the Lorex website after multiple attempts and that is very frustrating since I was told it was the only way to activate and extend my 2 year warranty. 5.) I received an email from Lorex late April 2017 asking me to write a review of these products on their website and that if I did that they would be extending my Warranty of my Security System to a 3 year extended Warranty! That is why, and only why that I took my time to write this review. I really hope that they honor their promise and send me some kind of extended 3 year Warranty Certificate of my Security System as proof for my records. Hope this review helps someone out there! "