Support Articles

Technical Support: Frequently Asked Questions (FAQs)

Frequently Asked QuestionsCommon Questions and Answers

Use these frequently asked questions to quickly find support resources, troubleshooting steps, documentation, and helpful articles for your Lorex product. General Lorex Information Use the links below to find information...

WPA2 and WPA3 Supportive Devices

Frequently Asked QuestionsCommon Questions and Answers

This chart identifies devices that support WPA2 and WPA3. DEVICE MODEL DESCRIPTION WPA2 WPA3 ACCHM1 1st Gen Wi-Fi Chimebox ACCHM2 2nd Gen Wi-Fi Chimebox AY41TR (Hub) Sensor Hub B241AJ 1080p...

Lorex Mobile Apps & Software Downloads

Frequently Asked QuestionsCommon Questions and Answers

Lorex offers a variety of software and mobile apps designed to help you manage and view your security systems with ease. Whether you need desktop client software or mobile applications,...

Lorex Classic App - Cloud Storage Frequently Asked Questions

Managing SubscriptionsLorex Cloud Subscription

The following FAQ article answers many of the general questions about the Lorex Classic app Cloud Storage. Where applicable, the FAQ includes links to articles where you may find more...

Getting Started with Lorex Classic App - Lorex Cloud Storage

Plan Features OverviewLorex Cloud Subscription

Just signed up for Lorex Cloud Storage? Follow these quick steps to get started and get the most out of your cloud storage! Before you sign up: Ensure that your...

How to Locate the System Date on Your Lorex Recorder

Passwords and AccountsPassword Reset

If you need to reset your recorder password, you’ll be asked to provide the System Date displayed on your device. The location of the System Date can vary depending on...

Lorex Cirrus App - How to Change or Reset Your Lorex Recorder Password

Passwords and AccountsPassword Reset

If you need to update your Lorex recorder’s password for security reasons or reset it because you’ve forgotten it, follow these simple steps. Important Notes: These instructions apply to recorders...

Lorex Cloud App - How to Change or Reset Your Recorder's Password

Passwords and AccountsPassword Reset

This article offers guidance on how to change the password of your Lorex recorder for security purposes or reset it in case you have forgotten it. Note: These instructions apply...

Lorex Classic App - How to Change or Reset Your Recorder's Password

Passwords and AccountsPassword Reset

This article offers guidance on how to change the password of your Lorex recorder for security purposes, or to reset it in case you have forgotten it. Note: These instructions...

N831 Series - 4K 8-Channel Wired Network Video Recorder - Password Recovery

Passwords and AccountsPassword Reset

If you have forgotten your NVR password, this guide will help you recover it. There are two ways to reset your password: by answering security questions you set up during...