Support Articles

Lorex Smart Home Security Center - Frequently asked questions

Product-Specific FAQsFrequently Asked Questions

The following frequently asked questions (FAQs) provide more information about the Lorex Smart Home Security Center (LSHSC [L871T8]).How to upgrade to the latest firmware version?IMPORTANT: Make sure the LSHSC is...

Updating Firmware

Frequently Asked QuestionsCommon Questions and Answers

This article explains the basics of how to update your firmware for any Lorex device and points you to more detailed information.Update your Recorder's FirmwareTo update your recorder's firmware, navigate...

Transferring Lorex Devices and Account Ownership

Frequently Asked QuestionsCommon Questions and Answers

Whether you're selling, giving away, or just receiving a Lorex device, it's important to properly transfer ownership to ensure the new owner can use the system without issues. Lorex devices can...

How to reset your camera when you change modem or router

Frequently Asked QuestionsCommon Questions and Answers

When you change your modem or router your camera will lose network connection and will go offline. To go back up online again, you must reset your camera and connect...

Understanding Exposure Modes (BLC, WDR, HLC, Auto-Sensing)

Frequently Asked QuestionsCommon Questions and Answers

Lorex security cameras come with smart features that help you see clearly no matter how tricky the lighting gets. Whether you're dealing with bright windows, nighttime glare, or shifting daylight,...

Wi-Fi Security Cameras - How to Read a MicroSD card

Frequently Asked QuestionsCommon Questions and Answers

To view the contents of a MicroSD card on a laptop or computer, follow these steps: 1. Push gently against the MicroSD card to remove it from your device. Refer...

Cables: Ethernet cable length

Frequently Asked QuestionsCommon Questions and Answers

Ethernet cables are used to simultaneously transmit network information, video, and power from the camera to an NVR. The maximum Ethernet cable length that can be used between an NVR...

Discontinued Products: Finding compatible replacement cameras

Frequently Asked QuestionsCommon Questions and Answers

If you have a discontinued DVR / NVR system and would like to purchase compatible replacement cameras, use the recording resolution to determine which camera(s) are compatible. Refer to your...

What transformer should I use with my Wired Video Doorbell?

Frequently Asked QuestionsCommon Questions and Answers

The 4K, 2K and 1080p Wired Video Doorbells require a constant power supply with a voltage between 16V-24V AC. Most older homes only have 10V transformers which do not provide...

Understanding display resolution on Lorex cameras and recorders

Frequently Asked QuestionsCommon Questions and Answers

So you've purchased a Lorex 4K recorder with some 4K cameras and now want to see 4K videos of your family on your TV. If you're not going to check...