Review topics: ["color","quality","shipping","looks","service","support","setup","works","installation","customer service","interface","issues","software","features","connection","price","tech","performance","hardware","system","instructions","power","functionality","cameras","warranty","control","capacity","picture","documentation","staff"].
Reviews
I have been very happy
"I have been very happy with my system, I purchased from Costco a 9 camera system, in door or out doors with full 1080 p HD with night vision I love the unit, it also came with 9 100 foot cables that was great. I did have one camera go bad the first 6 monthes but warranty handled it with no problems. I am now trying to get another camera replaced but I need to find my receipt. so my advice would be to make sure you keep your receipt."
— Home S. (4/5)
We'd been using the system
"We'd been using the system for a couple of years with great success but then the mobile client for Android stopped working and now we can't access the cameras/NVR remotely effectively making the whole thing useless and there have been no updates from Lorex on the apps migration to Android P compatibility. Very disappointed."
— Stephen (3/5)
This is our first security
"This is our first security camera system that we bought from Costco.com. The NVR and cameras were not only easy to setup but also have been working as expected. Tech Support team are knowledgeable; however, wait time on the phone takes so long for us to get to them."
— Anthony (4/5)
I've had the LNR400 and
"I've had the LNR400 and 8 cameras installed for over 2 years now. Images are still very clear, recordings are easy to access. The night vision is very, very clear. One tip - switch off any outside lights which are close to the cameras - that seems to let the camera IR LEDs work better. Did have the NVR hard drive replaced last year (was recording some days and missing others). Lorex replaced that quickly and with no hassle. New hard drive has worked flawlessly since. Yes, I would recommend this product to family and friends!"
— Mississauga R. (4/5)
This product works great. Cameras
"This product works great. Cameras are pretty clear and setups are easy. My only complaint is with the app which needs some serious attention."
— John (4/5)
Picture quality and overall build
"Picture quality and overall build quality of the cameras are both items that deserve a 4 stars or higher rating. However, the NVR acts up very often, and the IOS/Android apps are very unreliable. I really wish that I could give the whole system 4 stars or higher, but poor reliability prevents that rating. If only Lorex will fix the bugs with the apps, then this would be a great system."
— Kyle (3/5)
The Lorex NVR is a
"The Lorex NVR is a decent product... when it works. If you need any technical support, you are in trouble. My NVR system stopped connecting to networks. (I suspect the network card failed.) It took over a month for Lorex to resolve this issue. I started my support request via email, but they take days to respond. I had to call multiple times, and each time the wait is excessive, easily 45 minutes or more. They offer different ways to setup times to be called back, but they failed to call at all the 3 times I went that route. When you do get through to someone, you're likely not going to get much advice beyond "try power cycling the unit." (I will admit that I spoke to 2 different advanced technicians who were very knowledgeable and helpful, but it took so long to get to them that the experience was already too painful.) Lorex finally did the right thing and replaced my unit... or so they told me they would. When I didn't receive anything after over a week, I called back and was told there was no record of a replacement being issued and that I would have to pay for a new unit. After about an hour of explaining to them how they had already offered to replace it for free, they finally did so. Again, this was over a month after I first contacted them. Pathetic."
— Jason (1/5)
LNR400 is not very user
"LNR400 is not very user friendly. Playback mode is cumbersome. The fast forward is slow and the remote viewing through the flir app is poor for picture quality and connectivity."
— 3in1 C. (3/5)
I purchased the 8 camera
"I purchased the 8 camera LNR4080 from Costco and immediately had trouble with the system. When the system is new, you get to call Costco and they help you talk to Lorex with someone that is very easy to understand. My initial problem was that one of the cameras did not work so on the phone they want you to climb up a ladder on the outside of your house and try to trouble shoot the problem. They make you go through everything you have already tried (unplug it, move it to another PoE port, shut the system off, check the camera plug, reset it, give them the tiny printed # off the camera that's stuck on the side of the house while you are on the ladder and holding a phone) to finally realize, hey, it doesn't work and we need to send you a new one. Now make sure you send them back the old one so they can refurbish it and send it out again. They will hold something for ransom till you return the broKen item. Well I got that fixed and the cameras work and look great. The image is really clear. Next thing though was that they upgraded their app which made me download a newer version which decided to not reconnect with my system anymore. It only took me 2 weeks of reading and searching to get it to work again. No help wiTh custo mer service sonce they can not understand you and younhave a hare time ndersanding them. Next my 8 channel NVR, "which never has problems", just stopped working. Now the real Lorex customer service shows through. I finally spoke to someone on the phone which made me repeat my phone number 3 times since apparently they had as much trouble understanding me as I did understanding them. Then the trouble shooting starts and you have to do everything they ask (unplug it, change the ports, check your power supply at the wall............really, check my power supply that they questioned if it was working) while they read the manual and go through the steps. Finally they understand their system is junk and it doesn't work so they offer me another NVR, at some ridiculous price. I didn't take the offer that day since I wasn't prepared to replace my NVR and called back at a later date. I tried to do the same thing, replace my NVR, but they said they could not do that and told me I would have to buy a new system. Ok, not a bad idea but when I asked if I had to replace all the cameras too, she stated yes but, when I asked if I could just buy a compatible system, then she could not confirm if a new system would work with my current cameras. So the short of the story on my 4 year old system. When the system works, the cameras look great and have a lot of detail. But, after the warranty runs out and Costco is out of the picture, their true HORRIBLE CUSTOMER SERVICE starts to shine."
— Had E. (1/5)
Installation and setup was accomplished
"Installation and setup was accomplished with ease. I read the manual I downloaded off Lorex's site and followed it during the setup. Everything worked and all I had to do was re-adjust the cameras a bit. The remote viewing apps work great. Thanks Lorex . I'm a happy customer."
— Non T. (4/5)
