Review topics: ["color","shipping","quality","issues","size","features","screen","looks","sound","functionality","setup","works","price","monitor","cameras","picture","app","lorex","night vision","unit","friend","kids","set","feed","clarity","pan","cords","model","baby","range"].
Reviews
Worst company ever. I will
"Worst company ever. I will NEVER purchase anything from Lorex again. I purchased this unit which crapped out in less than 6 months of us. Screen was terrible and battery. Plastic was cheap. It comes with a 1 year warranty I spent hours on the phone got all my proof of purchase sent in and they said a replacement unit would come in 10-14 days. 1 and a half month went by and I received nothing. I called and spoke to a manager and he said oh no sorry we don't replace re calls units and we aren't sending another unit. Excuse what? Your staff should all be on the same page. They gave me a recall number to call and they would send a prepaid label and I would send it back. It's been weeks again I got no label email call or anything. You sit on the phone waiting minimum 30 minutes to one hour to speak to someone then they transfer you a hundred times or give you another number to call and there's no end result. Wasted my money and time. No a happy customer and will never return or recommend. I'd give it a 0 star for my experience if I could."
— Jessica (1/5)
We found the night vision
"We found the night vision to be great but after 3 to 4 months the battery failed. It became swollen and would not hold a charge. Highly disappointed with a unit that now had to stay plugged in all the time."
— Dad (1/5)
I would not recommend this
"I would not recommend this product. After going through 3 batteries and 2 monitors and now it's lost color I'm very disappointed."
— Amanda (1/5)
The set up was near
"The set up was near impossible because we have a router. Had to have computer guy help me. The model number on the back didn't even match up to anything in their system when I would call for help. I'm still dumbfounded as to that. The first battery could not be off the charger for more than 20 minutes. The second battery will just shut off when it wants and I have to take a screw driver, unplug battery, and plug back in. In the middle of the night this is NOT ok. Lastly, customer service has been terrible. I am on the phone right now with a 30 minute wait to get this thing returned and my money back. Not the first time I've had bad wait time either. One time I opted for the "call me back" option and never got a call. Not impressed."
— Frustrated (1/5)
Was on my second monitor,
"Was on my second monitor, as the first monitor broke also. Very disappointed in the stability of the monitor itself. Toggle bar quit working on the first monitor. Second monitor, screen not working. not to mention the cord on one of the cameras did not seed properly when plugged into the camera. Somewhat disappointed with the product, especially at the prices paid. I suggest that Lorex does some work on making the monitor itself, a more stable base. This was another issue as well."
— Michelle (2/5)
After doing extensive research on
"After doing extensive research on all of the various baby monitors out there I purchased this product one year ago because it seemed to be the best out there based on the information on the website. I would say that based on what I have experienced in the last year I would not purchase this product again knowing what I know now. I have had issues with the battery working and have had to get a replacement twice since I purchased the product almost a year ago. The 8 hour battery life claim isn't true (even if you only have audio on as it says). Also, on one of the cameras the two-way communication didn't work so I had to have that replaced as well. I have also had problems with the picture becoming pixellated and messed up so I would say the crystal clear screen claim isn't entirely accurate either. Customer service is very poor with wait times of sometimes up to an hour when calling in and tickets being closed prior to resolution or not even being addressed. The actual product itself is okay, but given the bad customer service I would recommend not purchasing a product from Lorex. On a positive note, I do love the ability to record video and take pictures. I have captured some really neat things my kids have done that I wouldn't have been able to without this product. Also, the night vision works very well. The nightlight feature is also nice and convenient and knowing the temperature in the room is very helpful, especially the ability to set an alarm if it gets above or below a certain temperature. Although I have noticed that the built in thermometer is not accurate and usually reads about 5 degrees above the actual temperature of the room. The range is also pretty good, I can take it quite a ways from the house and have it still work. I also like the feature where you can have up to four views on the screen at the same time, although I do not like that there is no sound in this mode so I have to constantly watch the screen if I want to know if my kids are awake or crying. I also like the ability to expand to 4 cameras. Back to the negatives: The power cords on the cameras are way too short and won't even reach to mount the camera on the ceiling even though the hardware and the manual suggest this as a good option. The description says that you can control the lullaby volume from the monitor, but I haven't figured out how to do this so I'm not sure this is correct. Additionally, there is not a good way to carry the monitor around (i.e. there is no belt clip or way to secure it) so you have to just carry it with one hand which is pretty inconvenient when out and about around the house. It is also difficult to connect the monitor to wi-fi (which requires a cradle not included) because it requires you to actually hardwire into the router with an ethernet cable which is not very practical especially if staying in a hotel where access to the router usually isn't an option. If you are thinking about buying this product and have more questions about it I'm happy to help out, you can email me at ascharnh@hotmail.com. I wish I had a review like this to read before I purchased the product, it might have saved me a lot of frustration. Best of luck in your purchase!"
— Angela (2/5)
Haven't experience the battery issue
"Haven't experience the battery issue as indicated here in the reviews yet, but we've only had it for a few weeks. So far it's working quite well with the monitor. Picture quality is not HD like any IP cam you can get, but we knew that from the hardware specs before purchasing. The handheld monitor works well, together with the features of the camera. The only thing that really isn't working well right out of the box is the app for the iphone. The connection freezes all the time, even reconnecting doesn't work. It just has to time itself out before connecting again for the picture to come back live. The sound through the iphone app never work either. It feels like the iphone app is an after thought with no QA ... Since this is an expensive unit, I wouldn't recommend getting this with all these issues, especially there are so many other options out there."
— Gemino (3/5)
We spent a good chunk
"We spent a good chunk of money on a monitor that has not functioned at all how it was supposed to. 1) It is supposed to work on the network so that the feed can be viewed from wireless phones, but it kills our internet connection if plugged in. 2) It is supposed to be a wireless monitor but we are now forced to use it wired at all times because the battery would not hold a charge and nearly exploded out the back of the monitor. 3) It has a sound delay and often loses signal. An overall terrible product, and customer service that failed to address any of our concerns or failed to respond at all."
— Akc (1/5)
This product has been a
"This product has been a nightmare. The battery on the first unit I received expanded and broke the monitor. The battery on the second unit I received has never been able to hold a charge and only works when plugged in. Also, they haven't updated the app that enables you to use the "wi-if" feature (for which you are paying extra) in almost a year. It only works on a very old iOS. I have contacted them several times over the course of the last year have only received empty promises. Overall...cheap product."
— Jrjeffers (1/5)
Overall pleasantly surprised by this
"Overall pleasantly surprised by this camera. I've seen and used other baby monitors, such as the Motorola and Summers, but did not like them, either because the screen size was too small or the clarity of the screen was not good. This Camera's screen size is very generous and the clarity, I think, is EXCELLENT comparing with other models. Night vision is great too. The camera itself looks cool too. Reception is good as well. I don't know why people are complaining about it. However of course it depends on the size of the house and other electronic devices interfering. The App on the other hand is not good. Doesn't really work as it should. However, I don't care for that feature because I wouldn't want an open portal for people to potentially hack/spy into the camera. Very Bad News: Major problem with this camera is its battery! I'm sure you've read other reviews and it's true - the battery expands after 3 months rendering it useless. C'mon, Lorex! Other than the battery, the camera is very decent. You've got to fix this ongoing issue! I took off 2 stars from this review because of the major inconvenience the battery has caused us."
— Maurice (3/5)
