PAYMENT & RETURNS

Cross country orders will be billed to the destination country irrespective of the billing address on the order. The destination address will be manually verified. Lorex Technology will not be responsible for any currency conversions that may take place during the verification process, the currency conversion is at the discretion of the credit card issuing bank.

This process is in place for fraud prevention purposes and is strictly advised by the credit card merchant practices. If your're billing and shipping addresses are different, we must verify your shipping address. This ensures that both you and Lorex are protected from fraudulent activities. For example, someone may obtain your credit card information and billing address (from your trash can for example) and ship an order to anywhere in the US or Canada. Only you, as the cardholder, can add an alternate address on file with the bank and/or credit card company or let us know your details of the order by phone (email correspondence to order verification is not accepted); this keeps our fraud rate down and gives you more peace of mind knowing you are purchasing/shopping with a company who has your best interests in mind.

Lorex will always strive to fulfill orders in full. In some cases, however, that might not be possible due to product availability. In such cases, customers will be issued an upgraded model free-of-charge. Upgrades will be issued on an order-to-order basis, and are not guaranteed with any order.

If you find that any products that you have ordered from lorextechnology.com have been reduced to a lower price within 30 days from the date of purchase, we will be happy to match the new price. To qualify for the price match, the products must have exactly the same model number, components, and should be in the same new or open box condition.

Please note that we will not be price matching during the Black Friday and Cyber Monday promotions, or if the product is marked as final sale.

For purchases made from Lorex.com, we don't charge the restocking fee on orders that have been returned within 30 days from the date of delivery. Some product categories have shorter return periods (see the table below). Some discount or clearance products may have shorter return period. Please see a specific product page for details. All orders for Factory Certified products are final sales.

The customer will incur the return shipping fees after the 30 days.

Your Lorex.com purchase comes with a 30-day, no-hassle return policy - and we've made the process easy, from beginning to end. For more information on this policy please see above or click here.

For directions on replacing an item under warranty, click here.

All defective products will be repaired or replaced with the equivalent or better product than was originally purchased. Products that are discontinued, sold out, or out of stock (more than 15 days), will be upgraded to next equivalent model (This will be a free upgrade).

^{All orders for Factory Certified products are final sales.
Note: You are responsible for backing up data that is stored on your devices. Lorex is not responsible for transferring data on replacements.}