Troubleshooting Guides (50)
AP5V2000W-U Power Adapter: Troubleshooting Guide
This article addresses common troubleshooting issues regarding your AP5V2000W-U power adapter.The USB cable doesn't fit in my cameraIf your camera model is U471AA-E, U471AA-E -R, or F861, then you need...
ACSOL2 Series - Lorex Solar Panel is not charging the camera
The following article provides some troubleshooting tips for charging the Lorex Solar Panel (ACSOL2). The Lorex Solar Panel is not charging the camera. The Solar Panel produces power only when...
DVR / NVR - How to manually upgrade the firmware of your recorder
IMPORTANT: All Lorex firmware updates are free of charge.There are two ways of upgrading the firmware of your recorder: USB Upgrade and Cloud Upgrade. Note: For more information, and for...
LHA / LNK Series: Manual firmware upgrade
Your LHA / LNK Series DVR / NVR can receive firmware updates: Automatically over a network, connected by an Ethernet cable (included). Click here for information on how to automatically...
How to upgrade the firmware of Lorex Smart Home Security Center
There are two ways of upgrading the firmware of your Lorex Smart Home Security Center (LSHSC): manually or via cloud.Manual UpgradeFor this procedure, you need (1) the latest firmware for...
LHB Series: Checking your camera firmware
To troubleshoot certain issues, technical support may ask you for the firmware version of your LHB Series Wire-Free cameras. The following instructions require you to access your system using your...
LNK / LHA / LHB / L222 Series - How to manually upgrade the firmware of your recorder
NOTE: The instruction laid out in this article is applicable to the following recorders: LNK LHA LHB L222 You can upgrade the firmware of your recorder in two different ways:...
LHA / LNK Series: Automatic firmware upgrade
Your LHA / LNK Series DVR / NVR can receive firmware updates: Automatically over a network connected by an Ethernet cable (included). Manually by connecting a USB flash drive (not...
Email: Not receiving email notifications when using personal email
If your email notifications are not working, check your email configuration settings, DVR / NVR email settings, and DVR / NVR TCP / IP settings. To check your email configuration...
Error Message: Network Connection Failed
The Network Connection Failed error message indicates that your DVR / NVR is not communicating with your router. This error can be due to an issue with your DVR /...