March 3, 2021
Revision 13.0

LOREX TERMS OF SERVICE, LIMITED HARDWARE WARRANTY

Lorex Corporation ("Lorex") warrants, to the original purchaser (the "Purchaser" or "You") only, that this Lorex branded product (the "Product"), if properly installed and used thereafter in strict accordance with the use and care guidelines provided in the instructions manual, shall be free from manufacturing defects in material and workmanship. Lorex only warrants Products purchased from Lorex directly or authorized Lorex resellers (Please visit www.lorex.com for the list of authorized Lorex resellers), contained in the original packaging. Please note that the limited warranty only applies to hardware components and not to any software elements of Lorex Product.

Length of Warranty


The Lorex warranty covers the Product for one (1) year from the documented date of purchase. Some exceptions apply. See below 'Warranty Period Exceptions' section for details. The purchase date must be documented with either an original sales receipt from the first retailer selling the Product or by credit card receipts or statements.

Warranty Period Exceptions:


• To the extent product packaging and/or Lorex.com website content indicates a different warranty period, the different warranty period will apply subject to the other terms and conditions of the Lorex Terms of Service, Lorex Hardware Warranty. Additionally, longer warranty periods apply to certain products (for the applicable product list, please refer to www.lorex.com/warranty).

• Pan-Tilt-Zoom cameras - moving parts such as motors, bearings etc. - six (6) Months (NOTE: The rest of the Pan-Tilt-Zoom camera components are covered for one (1) Year).

• All other components, accessories and consumables contained with the Product in the original packaging are warranted for a period of ninety (90) days from the documented date of purchase.

Lorex's Obligations


Lorex's obligations under this warranty are limited, at its sole option, either to:

  • Repair the Product found by Lorex to be defective; or
  • Replace parts or, in Lorex's sole discretion, the Product if it is found by Lorex to be defective.

Products may be repaired with new or refurbished parts, and may be replaced with new or refurbished products, of the same or similar model as the replaced Product, or of materially equivalent or superior quality, at the sole discretion of Lorex. Repaired and replacement Products will be warranted to the Purchaser under the Lorex Terms of Service, Limited Hardware Warranty for the remainder of the original warranty period or ninety (90) days from the date of shipment to Purchaser, whichever is longer. Any replaced Product or part becomes the property of Lorex.

Warranty Limitations, Exclusions & Disclaimers


This warranty is invalidated if non-Lorex accessories are or have been used in connection with the Product, or if any modification or repair is made to the Product by any service depot or other person not authorized by Lorex. This warranty does not apply to defects in or damages to the Product caused by (i) negligent use of the Product,(ii) misuse, abuse, neglect, alteration, repair or improper installation of the Product, (iii) electrical short circuits or transients, (iv) heat, humidity, moisture or temperatures beyond product specifications (v) use of replacement parts not supplied by Lorex (vi) improper Product maintenance, or (vii) accident, fire, flood or other Acts of God.

This warranty does not extend to firmware or software accompanying, included with, or embedded in the Lorex Products ("Software") or mobile apps provided by Lorex for the operation of Lorex Products ("Apps") , nor does it extend to any cloud service provided by Lorex ("Cloud Service"). Software, Cloud Service and Apps are provided "as is" and Lorex does not guarantee that they will be error-free or function without interruption.

This warranty does not cover data loss, or costs related to data recovery. Lorex makes no warranty that the software provided with the Product will function without interruption or otherwise be free of anomalies, errors or viruses. This warranty does not cover any costs relating to removal, replacement, or installation of any Product, regardless of whether the Product is found by Lorex to be defective, or software installed on the user's computer.

Lorex reserves the right to make changes to its products without incurring any obligation to modify any product that has already been manufactured. This warranty does not cover any alteration or damage to any other software that may be or may become resident on the users system as a result of installing the software provided.

Binding Arbitration Agreement, and Class Waiver

BY KEEPING THIS PRODUCT FOR LONGER THAN 30 DAYS YOU AGREE THAT BINDING ARBITRATION SHALL BE YOUR SOLE REMEDY FOR ANY DISPUTES CONCERNING, ARISING FROM, OR RELATING IN ANY WAY TO (I) YOUR PURCHASE AND USE OF THIS PRODUCT, AND/OR (II) LOREX'S OBLIGATIONS UNDER ITS TERMS OF SERVICE AND LIMITED HARDWARE WARRANTY. BY KEEPING THIS PRODUCT FOR LONGER THAN 30 DAYS YOU ALSO AGREE TO WAIVE ANY RIGHT TO PURSUE, OR PARTICIPATE IN, JOINT, COLLECTIVE, OR CLASS CLAIMS IN ANY FORM CONCERNING, ARISING FROM, OR RELATING IN ANY WAY TO (I) YOUR PURCHASE AND USE OF THIS PRODUCT, AND/OR (II) LOREX'S OBLIGATIONS UNDER ITS TERMS OF SERVICE AND LIMITED HARDWARE WARRANTY. PLEASE VISIT LOREX.COM FOR INSTRUCTIONS RELATING TO LOREX'S RETURN POLICY AND HOW YOU MAY RETURN THE PRODUCT AND REJECT THE TERMS SET FORTH ABOVE. IF YOU PURCHASED THIS PRODUCT FROM A RETAILER AND NOT DIRECTLY FROM LOREX, PLEASE CHECK THE RETAILER'S RETURN POLICY REGARDING HOW YOU MAY RETURN THE PRODUCT AND REJECT THE TERMS SET FORTH ABOVE.

REPAIR OR REPLACEMENT AS PROVIDED IN THIS LIMITED HARDWARE WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE, AND LOREX NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO ASSUME FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THE SALE OR SERVICE OF THE PRODUCT. IN NO EVENT SHALL LOREX BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF THE PRODUCT OR ARISING FROM THE MALFUNCTIONING OR NON-FUNCTIONING OF THE PRODUCT, INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, DAMAGE TO OR LOSS OF PROPERTY, INJURIES TO OR DEATH OF ANY PERSON, AND CLAIMS AGAINST THE PURCHASER BY ANY THIRD PERSON, EVEN IF LOREX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LOREX DOES NOT WARRANT THAT THE PRODUCT OR ITS SOFTWARE, CLOUD SERVICE OR APPS WILL OPERATE WITH ANY OTHER PRODUCT OR SOFTWARE EXCEPT THAT WHICH IS INDICATED BY LOREX. LOREX IS NOT RESPONSIBLE FOR CHARACTERISTICS OF THIRD PARTY HARDWARE OR SOFTWARE WHICH MAY AFFECT THE OPERATION OF THE LOREX SOFTWARE INCLUDED.

WITHOUT LIMITING THE FOREGOING, LOREX DOES NOT MAKE ANY CLAIMS OR WARRANTIES OF ANY KIND WHATSOEVER REGARDING THE PRODUCT'S POTENTIAL, ABILITY OR EFFECTIVENESS TO PREVENT, MINIMIZE, OR IN ANY WAY AFFECT PERSONAL OR PROPERTY DAMAGE OR INJURY. LOREX IS NOT RESPONSIBLE FOR ANY DAMAGE, LOSS OR THEFT RELATED TO THE PRODUCT OR TO ITS USE FOR ANY HARM, WHETHER PHYSICAL OR MENTAL RELATED THERETO. ANY AND ALL CLAIMS OR STATEMENTS, WHETHER WRITTEN OR VERBAL, BY SALESPEOPLE, RETAILERS, DEALERS OR DISTRIBUTORS TO THE CONTRARY ARE NOT AUTHORIZED BY LOREX, AND DO NOT AFFECT THIS PROVISION OF THIS WARRANTY. THE LOREX LIMITED HARDWARE WARRANTY IS VALID ONLY IF THE PRODUCT IS PURCHASED BY THE PURCHASER DIRECTLY FROM LOREX OR AN AUTHORIZED LOREX RESELLER.

State/Provincial Law


The Purchaser may have other rights under state, provincial, or federal laws and where the whole or part of any item of this warranty is prohibited by such laws, it shall be deemed null and void. The remainder of the warranty shall remain in effect.

The Products covered by this warranty must be used as intended for the warranty to apply. Without limit to the foregoing, some states do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury, so the above limitations, exclusions and disclaimers may be limited in their application to you. If implied warranties are not allowed to be excluded in their entirety for any reason, they will be limited to the duration of the applicable written warranty in this document. This warranty gives you specific legal rights which may vary depending on local law.

Product Registration


In order to obtain service of any kind, the Purchaser must register the Product online at www.lorex.com by activating the warranty in their Lorex account.

Register Warranty

Obtaining Service


Should the Product require service under this warranty, you must provide Lorex with a copy of proof of purchase in the form of the original dated bill of sale, receipt or invoice and product registration information. Lorex will not perform any of its obligations under this warranty without the required information as stated above. To make a claim on this warranty, please visit www.lorex.com for further details. If returning the Product to Lorex, you must obtain a Return Authorization number, and you must assume the risk of damage or loss during shipment. You must use the original packaging or equivalent protective packaging and you must pay postage. Lorex will cover the cost of shipping the replacement product back to you.

Limited Technical Support


The Lorex limited hardware warranty period covers one (1) year of telephone technical support. Product registration is mandatory prior to obtaining technical support. After the warranty period has expired, technical support services will continue to be available and a fee may be applicable. Terms of limited technical support are subject to change at the discretion of Lorex.

Always use discretion when installing video and/or audio surveillance equipment especially when there is perceived privacy. Inquire regarding federal, state and/or local regulations applicable to the lawful installation of video and/or audio recording or surveillance. Party consent may be required.

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