4.1 Device Returns In the event that you decide to return a device associated with your subscription, please be aware that the subscription will not be automatically canceled upon return of the device. It is your responsibility to manually cancel the subscription separately from the device return process.
4.2 Subscription Removal Process If you are returning a device and wish to terminate the associated subscription, you must take the following steps:
To cancel a subscription, kindly visit our cloud portal at cloud.lorex.com, select "Manage Subscription" for the relevant plan, and follow the steps to cancel the subscription.
4.3 Disclaimer Please note that returning a device alone does not automatically cancel your subscription. Failure to manually cancel the subscription, as outlined in section 4.2, may result in continued billing for the subscription fee (along with any applicable taxes) even if the device has been returned.
It is the user's responsibility to ensure the proper cancellation of the subscription in addition to returning the device. We recommend that you carefully follow the outlined procedures to avoid any unintended charges associated with the subscription.
We advise you to contact our customer support team if you encounter any challenges during the subscription removal process or if you have further inquiries regarding device returns and subscription cancellations.